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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Overheating in operating mode causing amp to shut down - HELP
Ed Wilkinson
Member ✭
Have an 8 month old PGXL recently updated to 3.7.32. Shortly after I started seeing problems with PA temp running abnormally high during ops. I don't run too much power only 25w in which usually gives 470-600w out depending on band. Very few times I opened it up to see the full 1500w. When operating the PA climbs to about 52*c and hovers there. After a couple of long transmissions the unit dies on next transmission. Only after putting it into Broadcast fan mode and driving the PA temp below 40*c it begins to work again. This isn't good.
Started two help desk orders and been trying to get a response back from FLEX on what to do. I was very happy with the unit until now. I had better luck with my Alpha 87a.
Andy can you help me?
Started two help desk orders and been trying to get a response back from FLEX on what to do. I was very happy with the unit until now. I had better luck with my Alpha 87a.
Andy can you help me?
1
Answers
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Hi Ed
This is best handled by our support team. Thanks for opening a support ticket.
Mike
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Would love to see a follow up here detailing what the issue was. Support tickets may get the issue resolved faster, but they leave the rest of the community in the dark without a follow up post.1
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Since 28 AUG I have yet been given an answer on what the problem may be. I have sent in information of what I have seen and thoughts. One possibly being the fan. I did the 3.7.32 Software update that prior weekend and that's when this started. The unit still shuts down when PA temp reaches 52*c for more than 20 minutes. When temp stays that high with no key trans has me wondering even when the fan is in C mode. I let it set yesterday on a dummy load and did heat up tests thru the day each one seeing the same results. 52*c cutoff let cool to 45*c works again. Sort of points to a cooling issue or why the PA deck is staying so hot when in operation. Anyway no answer so far. If it wasn't in warranty I could tell you the answer. Maybe today I'll know what the techs think.3
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Sent mine in for similar issues, 2 months later I am still waiting on a concrete answer, and the repairs still have not been made. I hope you have had better luck then I with getting an answer, and getting your unit repaired.
We are now starting into our 3rd month with no resolve. To say that I am dissatisfied with the whole Flex experience would be an understatement.
It was supposedly put on the test bench 2 weeks ago, Nothing since.
Hopefully this will not be your experience in the trouble shooting/repair process.
0
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