SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
SmartLink works perfectly for over two years, but now cannot connect
I'm currently remote and the connection to the radio fails. Here's the symptoms. It was working one day and just stopped working.
1) I see my radio in the "Select Radio" list on the Maestro
2) I select it and hit the "Connect" button
3) I select "v3.2.39" and hit the "Run" button
4) "Loading"
5) Meters show up, but no
5) "Client connected from IP" with my IP
6) "Radio disconnected. Waiting for radio/network." with countdown
7) I get another "Select Radio" list, this time without the radio I want.
8) After a minute or so, the radio shows up again.
Other clues:
1) There is another radio in my "Select Radio" list that belongs to a friend. I can connect successfully to it.
2) When on the "Select Radio" panel with my radio selected, there is no "Disconnect" button. When I select my friend's radio, I do see the "Disconnect" button.
3) When on the "Select Radio" panel with my radio selected, the "Info" button does not include the line that includes TCP Port and UDP Port. If I have my friend's radio selected, the "Info" button does include TCP Port and UDP Port.
What I've tried:
1) Power down, unplug supply, reapply supply, power up.
2) Restart cable modem.
I'm 1000 miles away from my radio and would really like to get it back on the air. I do have a willing non-ham that has access to the shack and network. Anybody have any suggestions?
Comments
-
Do you have a PC at radio site you can remote into (should be a requirement for serious, permanent remote operation.
Sounds to me like a network issue that has changed the TCP and UDP port forwarding. Either IP of the radio changed or router changed. Another possibility is your ISP changed to carrier grade NAT, meaning your router does not have its own public IP address.
If you do have access to a PC on the radio network it should be easy to check.
73
Dave wo2x
0 -
This hasn't happened here for a while but I have had to Re-resister the radio itself on SmartLink, this also requires someone to hit the CW Key or PTT on at Radio.
This is why I have a VPN running and extra remote relay contact connected to my PTT line at the radio so I can re-register SmartLink .
0 -
Thanks Dave and Bret. Yes, I have a PC there with RDP enabled, but for some reason that is not working either. I'm betting that the two issues are related. I'll have my neighbor (who also happens to be my son) go over and walk him through some tests and either rework the port forwarding or just re-register SmartLink.0
-
Good news -
Rebooted the PC at the remote end. Looked up the TCP and UDP port forwarding settings that were in the router. Used these values to reconfigure the SmartLink config. Works!
Don't know why I lost the settings. Hmmmm.
Thanks again for the advice and encouragement. 73.0 -
Glad you got it working and had someone local to the radio available to reset the PC.
73
Dave wo2x
0 -
Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator adminOptions
For others reading this, this is a great video to help you debug such things.
0
Leave a Comment
Categories
- All Categories
- 250 Community Topics
- 2.1K New Ideas
- 489 The Flea Market
- 7.4K Software
- 5.9K SmartSDR for Windows
- 135 SmartSDR for Maestro and M models
- 332 SmartSDR for Mac
- 241 SmartSDR for iOS
- 224 SmartSDR CAT
- 161 DAX
- 344 SmartSDR API
- 8.6K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 779 Maestro
- 42 FlexControl
- 836 FLEX Series (Legacy) Radios
- 732 Genius Products
- 392 Power Genius XL Amplifier
- 254 Tuner Genius XL
- 86 Antenna Genius
- 224 Shack Infrastructure
- 151 Networking
- 375 Remote Operation (SmartLink)
- 119 Contesting
- 585 Peripherals & Station Integration
- 116 Amateur Radio Interests
- 810 Third-Party Software