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Flex Crash

So. I just had my 6600 Crash on me. I believe I saw 2 flashing red lights. Then I noticed a reboot of the flex. It is now back online with solid green, I am assuming the GPS is starting up, maybe, dont have software running yet. How can I discover what the crash was about. Is there a log or something somewhere??


  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Hi Glenn

    You can't. If it happens again, you may want to open a support ticket.


  • Glenn Depp
    Glenn Depp Member ✭✭

    Sure except I dont want to send radio off for 6 months...

  • Trucker
    Trucker Member ✭✭✭

    Glenn, hopefully it won't take 6 months to get your radio repaired and back. My experience, and it was early in the pandemic, was less than a week turnaround. ( I live less than 200 miles from Flex Radio )

    Flex Radio's tech support is top notch. And there's always the possibility they can help you find the problem in case it isn't the radio causing your problem.

    Good luck.



  • Johan SE3X
    Johan SE3X Member ✭✭✭

    Not sure where you are located Glenn Depp while you don't disclose your callsign. Even if in Europe with only one servicecenter it will still doesn't take 6 months. I hade my Flex sent to Germany for repair last year and it was back within 3 weeks. Most of the 3 weeks it was travelling in the hands of slow moving DHL.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    It looks like Glen in in the US. Turn around time on hardware repairs is a few weeks generally for the service center in Austin TX.

    The sooner you send it in (if that is the right course of action) the sooner you get it back.

  • Chris WX7V
    Chris WX7V Member ✭✭


    Can we request better debug tools. My flex crashed today but restarted just fine - was during a CW QSO. maybe it was just a power surge but would be good to be able to review logs.

    Glen, I have two flex radios- 6400M had to be sent in because the screen died. Took about three weeks if I recall- and I live in Dallas. I had a subsequent issue with a corrupted SD card - wouldn’t boot periodically- but flex sent me a replacement to swap out myself so I didn’t have to send it in. I did send in the old SD card as flex requested it for diagnosis but never heard anything back.

    Chris de WX7V

  • Glenn Depp
    Glenn Depp Member ✭✭

    My mistro too over 6 months so didnt charge me. But this time it had crashed again the other day but with a ticket submitted they got back with me quick. Had me do a hard hard reset, press power button till white. Lost all of my profiles but didnt have many anyway. Hope it works out.


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