SmartSDR v3.5.9 and the SmartSDR v3.5.9 Release Notes | SmartSDR v2.10.1 and the SmartSDR v2.10.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.4 and the Power Genius XL Release Notes v3.8.4
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
SmartLink Connection Problem
Before submitting a ticket I thought I would ask the question here first.
Maybe I'm missing something, but I think this is very strange.
First background: I have 2 (TWO) ISP (actually WISP) providers at my remote. Each internet connection has it's own dedicated router. One router is on gateway 1, the other on gateway 2. This way I can switch any device to the other internet provider (WAN) but just changing the gateway in the iPv4 network adapter interface. (ie. either 192.168.1.1, or 192.168.1.2). Yes, all my devices at the remote are set with static IPs for this reason. Except of course the FLEX which needs DHCP. This has never been a problem, because ONE of the two routers will be set to DHCP, the other toggled off. (This LAN system is VERY helpful at the remote, because even if I lose one ISP, I can switch any device I want over to the other ISP, but everything all remains on the same LAN)
This has worked fine in the past. If I want the FLEX on the "other" ISP, I just turn the DHCP on for the ISP I want, and turn DHCP off in the other. Check the assigned IP addy, and make sure the port forwards are good in the router GUI and everything works great.
FLEX is working fine on ISP 1, but maybe a a few small dropouts, so I decide to try ISP 2. As described above, I switch the DHCP servers, check the assigned IP addy and confirm all port forwards are ok. But here is the VERY strange thing:
With the new ISP connection, I can see the radio over the WAN at home. When I hover over the "RADIO" the pop-up window shows the correct new ISP WAN addy, (ie, the radio is now on the new ISP) and shows that the UDP and TCP ports are forwarded. So it looks like everything switched ok. But it wont connect. It just locks up, and times out. Back at the remote station, I do a Smartlink TEST connection on the LAN, and it fails. I always manual set my port forwards and triple checked them, but Auto connect fails also. I switch the DHCP serves back, check the forwards, everything works on the "old" ISP and I can connect from home.
So...what is going on? I get a failed SmartLink test, but I can still "SEE" the radio at home, showing the correct ISP IP addy, but won't connect?? Obviously the radio is connected somehow, or else I wouldn't see it!
Any ideas anyone?
Leave a Comment
- All Categories
- 225 Community Topics
- 2K New Ideas
- 449 The Flea Market
- 6.9K Software
- 5.8K SmartSDR for Windows
- 120 SmartSDR for Maestro and M models
- 310 SmartSDR for Mac
- 232 SmartSDR for iOS
- 216 SmartSDR CAT
- 152 DAX
- 340 SmartSDR API
- 8.4K Radios and Accessories
- 6.8K FLEX-6000 Signature Series
- 705 Maestro
- 39 FlexControl
- 820 FLEX Series (Legacy) Radios
- 657 Genius Products
- 359 Power Genius XL Amplifier
- 229 Tuner Genius XL
- 69 Antenna Genius
- 213 Shack Infrastructure
- 142 Networking
- 338 Remote Operation (SmartLink)
- 116 Contesting
- 536 Peripherals & Station Integration
- 108 Amateur Radio Interests
- 766 Third-Party Software