SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
SmartLINK servers down ... again?
I am in San Diego and my remote is in Florida. It's 23h05 UTC and I am encountering the same issue as what we had a month or so ago. Starting SmartLINK says that no radio is available.
- To test, I connected to a NUC on the LAN side and SmartSDR starts the Flex 6400
- Internet connection is fine as I had to revert to my remote TS-480SAT and RemoteRig interfaces (been rock stable for years). The remote SPE amp is also working using the SPE client software over here.
The symptoms are exactly like last time: Start the app and it says that there is no radio available, which looks a lot like a Flex sever issue.
---------------------------
I wish I didn't have to rely of a 3rd party server to be able to use my radio (sigh).
And yes, I could setup a VPN and use a co-located computer, but that requires me to have a more powerful NUC on the radio side. What's there now is to manage the Flex for updates and other minor issues. I would need to get a more capable NUC
I run the software over here and connect via a 1Gbps U/D fiber link (FTTH) to a high-speed Cable modem on the radio end. No issues when it works.
If it wasn't for the Flex' capabilities and visual features, I would have just kept the TS-480SAT & RemoteRig for voice and data. Simple and reliable for years. Mind you, I like my Flex, but I totally dislike the reliance on a 3rd party sever.
Comments
-
Hi Bruno, it is 00:06 UTC (6:06 PM Mountain Time) on 10/22/2021 and I am able to connect using SmartLink. Are you still having the issue?
1 -
Hi Len,
It's now 01h14 UTC (18h14 PT) and it's back on-line. Switched off the TS-480SAT and now using the Flex-6400 :-)
0 -
Hi Bruno
If you want to add a VPN, you can do it with SoftEther and a $30 RPI V3 and that works great.
It sounds like something on your network changed. When you connected remotely, did you check your router to see if the uPNP port forwards were accurate? Did the IP address of the radio change or did something change in your router?
This video helps explain how it works.
73
0 -
Mike ... FWIW - the network didn't change. When I could not get SmartLink to see anything even after reboots, I switched to my remote TS-480SAT which is linked via a pair of RemoteRig interfaces and this radio came up just fine (see my QRZ page). I was also in full remote control of the Expert 1.3KFA amp, the rotator and was able to access the Flex 6400 via a NUC on the LAN side. All of the above is all co-located with the Flex. I also use DynDNS so I confirmed that the ISP did not change any IP address.
As I noted above, the system was accessible later ... I had done nothing :-)
0 -
There are 2 other players in SmartLink - Auth0 and Azzure. It is possible one of them had an interruption. These can interrupt the change of authentication.
0
Leave a Comment
Categories
- All Categories
- 296 Community Topics
- 2.1K New Ideas
- 540 The Flea Market
- 7.6K Software
- 6K SmartSDR for Windows
- 141 SmartSDR for Maestro and M models
- 370 SmartSDR for Mac
- 252 SmartSDR for iOS
- 236 SmartSDR CAT
- 165 DAX
- 358 SmartSDR API
- 8.8K Radios and Accessories
- 7K FLEX-6000 Signature Series
- 53 FLEX-8000 Signature Series
- 864 Maestro
- 43 FlexControl
- 849 FLEX Series (Legacy) Radios
- 811 Genius Products
- 425 Power Genius XL Amplifier
- 281 Tuner Genius XL
- 105 Antenna Genius
- 247 Shack Infrastructure
- 169 Networking
- 410 Remote Operation (SmartLink)
- 120 Contesting
- 654 Peripherals & Station Integration
- 119 Amateur Radio Interests
- 889 Third-Party Software