SmartSDR v3.5.9 and the SmartSDR v3.5.9 Release Notes | SmartSDR v2.10.1 and the SmartSDR v2.10.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.4 and the Power Genius XL Release Notes v3.8.4
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
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Customer Service
Comments
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If you're having a problem with you're rig. I's best to open a help desk ticket.
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We know that some of our customers prefer direct inbound phone calls and we wish we could jump on phone calls at a moment notice. We continue to work to figure out a way to make it work economically.
As Ed mentioned, in order to make sure we don't drop the ball on any customer communication we have to use the Helpdesk system to assist with customers. Yes, this means you need to deal with an email or web interface.
If you want to outline your issue, I can get a ticket opened for you so that it can get to the right person and accurately responded to.
73
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I have left JP (3) voice messages in the past week +. He never returns a call. Last time I spoke with him (8/21) he stated that my tuners would be shipped before the end of September. Please keep in mind my friend received both of his tuners in July. It would be nice to know what is going on with this order ???0
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Hi Steve
I passed on your message. TGXLs manufacturing has been impacted by some basic parts delays from time to time. They have been hugely popular since day one, so there are a lot on back order.
73
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We all understand there can be delays , but why not at least let your clients know about this instead of ignoring their calls? Would it be too much to ask for an update via e-mail ? What makes matters worse is my friend received both of his units on 8/4/21 and we ordered them on the same day !0
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Hi Steve
I can't answer why the discrepancy and JP does not do order fulfillment. JP and I are not in the office at all, so it is hard for us to fully engaged with order fulfillment.
In order to follow up on orders, you can email the fulfillment team at [email protected]. If you do email them, make sure you include your friends name so that they can cross reference things.
73
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I think a common misconception was just corrected. I didn't know about the orders.flexradio.com avenue. Thanks!
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I'm trying that avenue now as I still can't get ahold of ANYONE regarding this order...0
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You have a few options as I mentioned. Emailing [email protected] (btw, LOTS of people email with the same question every day-when will it be shipped). If you email JP, he has to email the same people and wait for them to get back to him.
If you call, make sure you leave a message if they are not able to answer the phone.
What I can say is that a LOT of tuners were shipped yesterday. A LOT. While yours may or may not have been shipped, it does mean that we are getting closer to your order being fulfilled.
A lot of the parts in the TGXL are hand built, such as all the coils. This takes time and people and only so many can be built in 1 week.
Hang in there, you will get yours soon enough.
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We all can understand covid related delays but emailing [email protected] simply results in a reply that they will be filled as soon as possible. Pretty much useless info sorry to say.
I've given up trying to get status and figure when the charge comes in for the TGXL I'll know.
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I recently inquired about the status of my TG-XL order placed on May 24th. JP was quick to respond and stated my order should be shipped in late November or early December.
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Better than I can get. Hope you get it soon!
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I also ordered the TG-XL on May 24th. I have called and got connected to shipping then I was disconnected. I also sent an email and have not heard from anyone.
Don - kx9q
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