Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Ham Radio Deluxe selects wrong CAT COM port (COM104 instead of COM10)

I opened a ticket with HRD on this issue. The response was somewhat disappointing (This happens a lot with Flex systems. The only thing you can do is uninstall every Com Port (also the Hidden ones) After that install the Virtual port drivers)). Seems like if I set the preset to COM10 and HRD selects COM104 on the next startup, the issue is an HRD issue and one should not have to play around with drivers.

I've included my ticket info and HRD's response, Intent of posting here is to get 1) Flex's view of this, 2) see if others have the issue and 3) if so, any solutions? My current solution is to not connect automatically to the radio so I can go into the Preset tab and select COM10 as HRD seems to cache COM104.

Ticket and HRD response:

=====================================================================================

My "Connect" preset default is set to my FlexRadio SmartSDR COM10. Every time I start HRD, the "New" screen defaults to COM104 even though my preset is COM10. Several screen snapshots attached:

·        Screen 1: Error when starting HRD

·        Screen 2:Connect->New screen after closing error

·        Screen 3: Connect->Preset screen

·        Screen 4: Update Connect->New to COM10

·        Screen 5: HRD starts correctly

·        Screen 6: COM ports in device manager

This repeats every time I start HRD. Very frustrating as the preset is actually set to COM10 and not COM104.

Thanks in advance,

Ron, WB2WGH

=====================================================================================

Ronald,

This happens a lot with Flex systems.

The only thing you can do is uninstall every Com Port (also the Hidden ones)

After that install the Virtual port drivers

Let me know

---

You can view the details of your service request at: https://support.hamradiodeluxe.com/helpdesk/tickets/9613

---

Screen snapshot #1 - #6 in order:


73,

Ferry PD9FER

Ham Radio Deluxe Support Technician

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.