Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Support email rejected


When I sent support email using the button in preferences on SmartSDR mac I get:

x<support@creating-your-app.de>: host mail.creating-your-app.de[]

    said: 554 5.7.1 <markholbrook@fastmail.net>: Sender address rejected:

    Access denied (in reply to RCPT TO command)

Reporting-MTA: dns; mailout.nyi.internal

X-Postfix-Queue-ID: 5BDC05C00A7

X-Postfix-Sender: rfc822; markholbrook@fastmail.net

Arrival-Date: Sun, 11 Oct 2020 19:57:41 -0400 (EDT)

Final-Recipient: rfc822; support@creating-your-app.de

Original-Recipient: rfc822;support@creating-your-app.de

Action: failed

Status: 5.7.1

Remote-MTA: dns; mail.creating-your-app.de

Diagnostic-Code: smtp; 554 5.7.1 <markholbrook@fastmail.net>: Sender address

    rejected: Access denied

It's been that way for a while now.


  • K3DCW
    K3DCW Member ✭✭

    Is that email address the one associated with your AppStore account? I suspect that Marcus is running some kind of filtering based upon the installed user base. I had that same issue when sending an email using a Fastmail account. However, I changed over the email address that is associated with my App Store account (also a Fastmail-associated account) and it went right through.

  • Chip Swett
    Chip Swett Member ✭✭

    I've used that email address to communicate with Marcus a number of times. Perhaps a different browser or email client will work. He provides amazing support.