Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
smartSDR sudden shutdown
Khalid AlRiyami
Member ✭✭
SmartSDR suddenly closes then immediately reopens And connection lost window shows it happens time to time for unknown reason. I just downloaded the latest firmware v3.1.11 but it’s still happening FlexRadio 6400M Windows 10 Did anyone face this problem and what’s the possible reasons?
0
Comments
-
Have you cold booted the radio after upgrading as recommended in the Release Notes?0
-
yes I did but this issue being happing even before upgrade0
-
That error indicates that the PC is losing the network connection between the PC and the radio.1
-
It keeps happening every now and then the SmartSDR window freezes for a second then closes and the connection lost window display while the SmartSDR window reopens by it self??! I noticed the network indication on the SmartSRD sometimes drops from excellent to poor few seconds the comes back. It’s very annoying you can imagine specially during pail ups and contest.0
-
So what can the reason for that to happen?0
-
How are the PC and FLEX-6000 connected to your network?0
-
Ethernet cable pulled from main router to network switch in shack then from switch one LAN goes to radio and one to PC0
-
RRR. What is the make and model of the Ethernet switch?0
-
TP-Link 5-Port Gigabit desktop switch TL-SG1005D0
-
I was running my 6600M through a small 5-port Netgear switch (105E) to my Mac. It would mysteriously drop the xCat and xDax connections (I don't run a GUI on the Mac) randomly anywhere from several times per day to several times per week, sometimes only once per week.
I stopped using the Netgear 5-port switch between the Mac and radio, and have not had a disconnect in two months. I'm using a 24-port smart switch (commercial grade) now.0 -
Interesting. I have two switches between my radio and my PC and I do see disconnects.
I might have to try something different just to see how it works.0 -
Mark, the 5 port switch in my case was connected to the Mac, but that switch was then connected to the switch to which the radio was connected - so there were two switches between the computer and the radio. Exactly what you just described - and it caused me no end of grief. I'm just happy i decided to eliminate the little cheap switch.
0 -
Khalid - I looked up this Ethernet switch. I see that it has the "Green Ethernet" feature. This feature will reduce the power on the UTP transceivers to save power. This feature can also cause issues if it temporarily shuts down the port, which is another feature of Green Ethernet.
One test would be to power off the PC and the radio, connect them together with a single Ethernet cable, and then power on the PC first and then power on the radio. Operate in that mode and if you do not have any disconnects, then the switch Is causing the problem and you should change it.
Remember when making any network changes, always power off the radio, make the physical cabling change and then power on the radio to ensure it gets the correct IP address.0
Leave a Comment
Categories
- All Categories
- 279 Community Topics
- 2.1K New Ideas
- 520 The Flea Market
- 7.5K Software
- 6K SmartSDR for Windows
- 143 SmartSDR for Maestro and M models
- 349 SmartSDR for Mac
- 247 SmartSDR for iOS
- 228 SmartSDR CAT
- 168 DAX
- 350 SmartSDR API
- 8.7K Radios and Accessories
- 7K FLEX-6000 Signature Series
- 835 Maestro
- 43 FlexControl
- 842 FLEX Series (Legacy) Radios
- 786 Genius Products
- 413 Power Genius XL Amplifier
- 274 Tuner Genius XL
- 99 Antenna Genius
- 237 Shack Infrastructure
- 161 Networking
- 397 Remote Operation (SmartLink)
- 124 Contesting
- 617 Peripherals & Station Integration
- 122 Amateur Radio Interests
- 855 Third-Party Software