Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

can not connect

Ken AG2K
Ken AG2K Member ✭✭
edited March 2020 in FLEX-6000 Signature Series
This is a new problem that just started on only on of my laptops. I'm running a 6600 with a lenovo laptop with Win 10. This was working fine until recently. The only change was I used this same laptop to connect to a friends 6600. 
When i returned home and tried to connect to my radio i get an error (attached) that says "Not configured for smartlink Hardware key radio now... (9) None of the buttons seem to work.. 
I believe this is happening when SDR Com try to start.
I'm running SDR Ver 2.4.9. It is a local connection on the same internal LAN. Another desktop and another laptop works fine. Any ideas?
Ken
AG2K


image

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited March 2020
    Hi Ken

    It sounds like the Windows Firewall is preventing you from connecting.  At least, that is the first thing I would check and make sure it is turned off for local networks.  https://support.microsoft.com/en-ca/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off

    As well, you don't need SmartLink to connect to your radio if you are at the same house with your radio.  So, you can back up 1 screen.

    What does it show on the screen before this one?  If you hover your mouse of the radio but after you check the firewall settings.

    Mike

  • Geoff AB6BT
    Geoff AB6BT Member ✭✭✭
    edited March 2020
  • Ken AG2K
    Ken AG2K Member ✭✭
    edited March 2020
  • Ken AG2K
    Ken AG2K Member ✭✭
    edited March 2020
  • Geoff AB6BT
    Geoff AB6BT Member ✭✭✭
    edited March 2020
    I'm glad you sorted it out. I wonder why it changed?
  • Ken AG2K
    Ken AG2K Member ✭✭
    edited March 2020
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited March 2020
    If It asked you to upgrade or downgrade the software then you may have started the wrong version of smartsdr as you can keep multiple different versions on your computer. Make sure you start 3.1.8

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories