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6700 radio won't connect through smart link

Tom OBoyle
Tom OBoyle Member ✭✭
edited June 2020 in Remote Operation (SmartLink)

Comments

  • Mark Earle
    Mark Earle Member ✭✭
    edited January 2020
  • Tom OBoyle
    Tom OBoyle Member ✭✭
    edited January 2020
  • Mark Earle
    Mark Earle Member ✭✭
    edited January 2020
  • Tom OBoyle
    Tom OBoyle Member ✭✭
    edited January 2020
    Those are the same ports I've used for a year or two...  They are forwarded to the 4993 (UDP) and 4994 (TCP) appropriately.  Yes, I am "outside the local network" by routing the PC and iPAD via a different WLAN network that is isolated form my local LAN. When I am on the local network on the iPAD, I can connect locally to the radio.  It offers the SmartLink connection, but does not connect.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited January 2020
    Hi Tom

    Can you do the test where you get the Red or Green light.  It is in the SmartSDR SmartLink setup.    

    It sounds like your portforwards are not working correctly.

    Mike
  • Tom OBoyle
    Tom OBoyle Member ✭✭
    edited January 2020
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited January 2020
    Gotcha!  Sounds like you covered all your bases.  I'll convert this to a support case.
  • Gene Duprey
    Gene Duprey Member ✭✭
    edited January 2020
  • Jim_K6KGW
    Jim_K6KGW Member ✭
    edited June 2020
    I have the exact same issue but with using WIN10.  I travel extensively on business and really want to play radio reliably on the road.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited June 2020
    Jim

    Have you followed the steps in Chapter 8 of the SmartSDR V3 manual?  When you did the TEST, did you get a green light that says everything is ok?

    Let us know so we can work on this for you.

    73
  • Jim_K6KGW
    Jim_K6KGW Member ✭
    edited June 2020
    Hi Michael,

    Yes I did and I get the green light.  I have already submitted a ticket and Ken is working it for me.  Hopefully it's a **** thing I have just overlooked!
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited June 2020
    Good to know.  I'm sure ken will get to the bottom of it.

    I have the odd issue with it (about 1/yr) and it is 100% my router that messes up.

    73

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