Can ́t login with IPAD and smartlink

Uwe Czaika

Hello everybody,

I have here a 6400 with Maestro for testing in order to purchase ;-)

The SDR in my own network works well with Maestro and/or with the Windows SDR software.
The radio is already  registered and logged in via my Google account, Smartlink, etc.
The port forwarding should working well, it shows the green light :-)

It does not work with the SmartSDR App for IOS, because the login does not work.
Should actually work with the Google account data?
Unfortunately, the request with "forgotten password" does not work in the app.
Does anyone have any idea where the problem could be?

Thanks and 73,
Uwe
DL2ND

Chris DL5NAM

Warum fragst du Marcus DL8MRE nicht direkt?

73 Chris

Uwe Czaika

Kann ich natürlich tun. Ich nahm aber an, dass es am Smartlink hängt.
Bin noch Flex Anfänger.
73, Uwe

WX7Y

Are you using the same account when registering the radio? 
so are you using Google, Facebook, or FLEX ?
I think it needs to be the same that you logged the radio into.

Best thing to do is log the radio out unregister it and when you log it back in and re-register it using the PTT or local Key check REMEMBER what service you used to Register the Radio in and use the same service (Google, Facebook, or FLEX on the IPAD/IPhone out if you ever got it to login and re-login using the SAME login method (Google, Facebook, or FLEX) and then it should work for you.

Bret
WX7Y
 

Mike Heitmann

I had the same issue, and noted this in the latest manual:

PLEASE NOTE: Social Logins like Facebook or Google have been removed from this App for security and privacy reasons. Facebook and Google are tracking your usage data when logging in.

If you already registered for SmartLink using Social Logins, I recommend to un-register from SmartLink and re-register again using an email/password pair. This can only be done locally on-site and using SmartSDR for Windows.

Unregistering , then re-registering Smartlink using the e-mail/password pair as suggested fixed it.

Mike, N0SO

Uwe Czaika

Hello Bret
I am using my google account.
That could be the problem.
The IOS smartlink app requires a Flexradio login.

Uwe
DL2ND

Uwe Czaika

Thank you Mike, I will try this.

Uwe, DL2ND

Uwe Czaika

Now it works :-)

What have I done ?

1. unregister radio
2. logout from apps
3. register/login with email/pw
4. register radio

Why ?

It no longer works with google and/or facebook accounts for security reasons.
Thank you all for help !
73, Uwe