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Smartlink - No radio, no login

N5NHJ
N5NHJ Member ✭✭✭
edited June 2020 in FLEX-6000 Signature Series

Comments

  • WX7Y
    WX7Y Member ✭✭✭✭
    edited June 2020
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited September 2019
    Max

    I have seen this happen on my remote when the ISP changed and then changed back the WAN address.  I had to reboot the firewall or the radio.  I can't remember which.

    I assume you are looking from the outside in?

    Does rebooting the radio solve it?

    Mike

  • N5NHJ
    N5NHJ Member ✭✭✭
    edited February 2020
  • N5NHJ
    N5NHJ Member ✭✭✭
    edited February 2020
    BTW, the remote lan is my office lan, static IP, totally controlled by us. No issues reported. 
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited September 2019
    I get the no issues reported part.  But, it was the same with me.  Everything worked fine but the radio dropped off SmartLink.  I had to reboot the firewall.

    I didn't take the time to WireShark it to find out why.

    I suspect it is a routing table issue and it clear its self up at some point.

    M
  • N5NHJ
    N5NHJ Member ✭✭✭
    edited September 2019
    Mike,
    what do you mean by 'firewall'? I control the router/gateway, I can reboot it if needed.
    I'm looking at the traffic right now and I don't see anything strange.

    Also, I just tried to connect using the IOS app (the smartphone is connected to the same network where is connected the PC) and it works.

    Seems the problem is Smart link on the PC  
  • WX7Y
    WX7Y Member ✭✭✭✭
    edited June 2020
  • Marc
    Marc Member ✭✭
    edited September 2019
    same here no radios show up on SmartLink. Only the iPhone app works at the moment
  • Frederic HB9CQK
    Frederic HB9CQK Member ✭✭
    edited September 2019
  • Albert PA0A
    Albert PA0A Member ✭✭
    edited September 2019
  • Frederic HB9CQK
    Frederic HB9CQK Member ✭✭
    edited September 2019
    My Win10 updates are blocked (for good reason), so no update was done last night. I have the same issue on the desktop PC as well as the Notebook.
  • Albert PA0A
    Albert PA0A Member ✭✭
    edited September 2019
    Thanks info, so it is not MS this time.
  • Frederic HB9CQK
    Frederic HB9CQK Member ✭✭
    edited September 2019
    ..looks like. Max also did not have any updates. 73, Frédéric
  • John - K3MA
    John - K3MA Member ✭✭
    edited September 2019
    Same problem here.  No radio showing available on Smartlink.  No Smartlink account info showiing in the Name and Calsign fields but Icon still shows initials.  Must be a Smartlink issue.  No windows update here.  Cannot see radio on several PC but can log in from iOS.
  • Frederic HB9CQK
    Frederic HB9CQK Member ✭✭
    edited September 2019
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited September 2019
    Thanks all

    I have alerted Engineering to have a look into this.

    Mike

  • Frederic HB9CQK
    Frederic HB9CQK Member ✭✭
    edited September 2019
    Thank you Michael, my ticket number is: 32967
    73, Frédéric, HB9CQK
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited September 2019
    It’s up!!
  • Marc
    Marc Member ✭✭
    edited September 2019
    yes it´s working again tnx!
  • John - K3MA
    John - K3MA Member ✭✭
    edited September 2019
    Mine is back up also.  Michael would you or someone else in the Flex organization please post a brief explanation on the reason for the outage?
  • Frederic HB9CQK
    Frederic HB9CQK Member ✭✭
    edited September 2019
  • WX7Y
    WX7Y Member ✭✭✭✭
    edited June 2020
  • N5NHJ
    N5NHJ Member ✭✭✭
    edited February 2020
  • N5NHJ
    N5NHJ Member ✭✭✭
    edited February 2020
    Update... I just checked and yes, the radio is working. Still no Name, Callsign on the SmartLink window. Something is still not right.
  • David Kowell
    David Kowell Member ✭✭
    edited September 2019
  • John - K3MA
    John - K3MA Member ✭✭
    edited February 2020
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited September 2019
    The problem was resolved by engineering on the morning of the problem.  They did not pass on the reason.

    They also tend not to make these things public as they could be used as an attack vector (not saying that anything external was related).  So, I don't think we are going to hear anything more.

    That being said, we don't take these situations lightly and a post mortum on the situation was executed by our management team.

    73
  • N5NHJ
    N5NHJ Member ✭✭✭
    edited September 2019
    I understand that, but having some kind of indication (green/yellow/red light or a gauge on the SmartLink homepage) showing the current SmartLink health status, can certainly help in preventing big headache...
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited September 2019
    I have passed on the request for a Dashboard for SmartLink health.

    However, if your operation is truly mission critical beyond the hobby stage, having a SoftEther VPN in place might not be the worst idea.   

    SoftEther is about the best choice since it allows for Layer 2 traffic over the VPN.  Most other VPN's do not.   How to setup SoftEther is well discussed in the community as it is the method that was used by everyone long before SmartLink was released.  It is best set up with 2 RPI's, one on each end, but you are not limited to those choices to have a point to point VPN.  https://www.softether.org/  It is always good to have a plan B.

    The advantage of having your own personal working VPN is that when you are using any public WiFi connection for your phone or laptop for getting online while not at home, you can have a secure encrypted connection without worrying about someone in the McDonald's you are in being a 'man in the middle' and monitoring all your traffic.  Yes, this is pretty common.

    In the meantime, we understand your concern and Dan and I have been discussing it.

    Mike

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