Upset in Charleston, SC

N4VGE

Why isn't there a phone number to call??????   I have a 6700 and bought the upgraded software and cannot open the radio on my desktop.  I was looking for an email with a key.  I looked for a phone number for a 2 minute service call and couldn't find it.  I tried to submit a service ticket and the serial number and software number is required.  ****.  I signed in and Flex can see this info.  I am not happy.  I just want the radio to work when I turn it on.  Field Day is in 2 days and I can't even get on line.

Kevin J. Darrah

I've never had a problem getting a response and you won't either. If you feel so inclined, call the sales department and go from there. I've always had great luck with their customer service. 2 days too get the radio set up, you should have plenty of time. 

George KF2T

K6OZY

Serial number is on the back of the unit too.

George KF2T

dlwarnberg

Steve K9ZW

Thurman Roberson

Flex number is 512-535-4713

Tim - W4TME

FYI.  The radio's serial number and software version number are not required.  There is no red asterisk beside the field indicating it is required.

N4VGE

N4VGE

N4VGE

Try submitting a ticket without that info.  For me when I try to submit a ticket without this info it comes up red and says that this info is required.

[Deleted User]

I have my 6600 in my motorhome also. I purchased a Pepwave surf soho router. (EXPENSIVE BUT WORTH IT) The hotspot plugs into the USB port on the router and the router takes care of the connection from there for the internet. You can set it up to use your hotspot or if you are in a campground you can use the router ro connect to campground wifi and use it that way. I have my Radio, computer and maestro plugged into the lan ports on the router and it works great. You can connect as many devices to the pepwave router wifi and the hotspot sees it as one connection only.

N4VGE

Thanks.  Extension 1 was support and Mike fixed me up in 2 minutes.  I need to use Microsoft ICS (Internet Connection Sharing). 

Larry _ NY8T

Mike-VA3MW

We talked on the phone a while back.  I got it on the first ring.   

All he needs is to turn on Internet Connection Sharing in Windows.

Mike