Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.1.5 | SmartSDR v4.1.5 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Software Update on Flex 6600M

Gary
Gary Member ✭✭
edited June 2019 in FLEX-6000 Signature Series
I have a Flex 6600M. I do not use a computer with it. That's why I have the 6600M. It's worked great since I purchased it until the Update 2.4.XX and 2.5.XX. I tried to update to the 2.4.XX and lost all mt profiles. I tried re-doing the profiles and it will not save them. Read all the release notes ans such. Turning the radio off, looses all the saved profiles. Tried doing a factory re-boot. The button turns steady white and never flashes. The radio come back on and the earliest profile is 2.3.XX. I choose it and same issue, nothing saves. I get bad audio reports!! On Friday, I called tech support and had to leave a message. Later got a email from Dawn and them tried to call back at 1:00PM central time and the message said they were already closed. Very frustrated!!!!

Comments

  • Pat N6PAT
    Pat N6PAT Member ✭✭
    edited June 2019
    Sounds like you need to open a trouble ticket
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited June 2019
    I have converted this to a support ticket.  

    You should not have lost our profiles on an upgrade unless you did a DC power reset.   There is no need to do a reset unless advised to do so by Support.

    Sorry to hear that happened.

    Mike

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories