Cannot connect to the radio

KC0EM

Everything was working when I turned off things last night. Now says it cannot connect to the radio. The radio and computer are connected by a CAT 6 patch cable. I tried restarting both the radio and the computer. I even tried a different CAT 6 cable as well. Any ideas?

Jim Gilliam

AH0U

Did you disconnect power to the radio and wait a few seconds or did you just turn it off and then on.... disconnecting power is the only real retry

George KF2T

Make sure you let the computer boot fully before turning on the radio if you’re directly connected.

Ted VE3TRQ

Since you are using link local IP addresses between your radio and your PC, once both are turned on, you will need to give the PC and the radio a bit of time to decide there is no DHCP server available and self-assign themselves a “169.” address. This could take a minute or so, so give it five minutes before trying to connect after both the radio and the PC are booted.

WX7Y

Bill -VA3WTB

I sounds like lost ip Add. reset your router, then start the radio, ans comp   hopfully they will find each other again.

Ted VE3TRQ

Bill, I believe his radio is not going through a router, and is directly connected to the PC. The PC is connected via WiFi, so to get Internet access to his radio, he would need bridging or network sharing enabled in the PC. Of course once he has the latest software on the radio, and as long as he is not wanting to use SmartLink (he is not as far as I know), it should all work. Bret’s suggestion is a good one. I have no idea whether he is using bridging and getting an IP address via the WiFi and router, or is getting a link local address via PC network sharing. I believe Eric set it up for him.

Bill -VA3WTB

Ok I'm sorry, why did I think there was a router involed? getting old!!!

Ted VE3TRQ

No need to apologize, Bill - it’s still possible the router was involved, but it’s not a given. If the direct connection to the PC from the Flex went through the PC as a bridged connection, it could have been set up to get its address from the router, although that would be a bad idea - fixed IP would be better. In the case of a shared network connection in the PC, the two interfaces would each have assigned themselves a link local (“169.”) address with no participation from the router.

KC0EM

Roger_W6VZV

KC0EM

Ted VE3TRQ

What are the outlets in every room? If they are connected to the “modem”, what do they do? If the WiFi hotspot is connected to the “modem” as well, in the same way as the other wires (to outlets), it sounds more like the “modem” is a combined modem and router. I think we (I, at least) are still not clear on the installed network gear.

Steve K9ZW

KC0EM

Ted,

I was reminded by my wife that she knows of only three outlets. One is in the area of the TV set and that's where the cable TV signal comes in she also tells me it has two different looking connections. There is a similar set in the kitchen that I've seen, but I know we never had those "activated." The only other set is in the office/ham shack. That one for the Internet is active, but I have never used the television side of things. There is a black box on the wall in the garage mounted on a piece of MDF board. Since I am disabled, I can only view it from a distance. I know there is at least one direct connection to the Internet on it as we used it trying to do the upgrade. That black box could be anything! Apparently, the wiring is all there and cable company just has to activate it. You can get no cell phone service at our house, so the house is also wired for multiple telephones – kitchen, living room, the bedrooms, and even the garage. The telephone comes along with Internet service. We can't get cell phone service but we have fiber-optic cable right up to the house!

VC

KC0EM

KC0EM

Lawrence Libsch

VC,

     I have had your problem multiple times when working "linked local" i.e. CAT cable radio direct to computer. I, too, thought the problem must be bad cable or software problems.The solution is to connect the radio directly by CAT cable to a router. The "linked local" connection will work much of the time but will eventually fail without warning or apparent cause. I learned the solution from the FLEX help ticket support person. A CAT cable connection direct from a router to your Flex is the solution. Insist your ISP provide you a router with a wired port, then run CAT from that port to your radio and your problem will be solved. Some fiber installers are using wifi only connections inside the house claiming they have fewer maintenance problems. Locally a friend has insisted on and gotten a router with some ports for CAT cable. I bet you can get it, too. GL
     Larry, K4KGG

Roger_W6VZV

Connecting the radio direct to the router worked best for me too.
de Roger W6VZV

KC0EM

Ted VE3TRQ

If you have a single wired Ethernet connection, it is trivial to put in a little, inexpensive, and high quality 4-port switch on that Ethernet connection - you do not need a router. It will have zero effect on your computer connection, and provides that extra wired Ethernet connection your radio needs! $30 and two Cat6 patch cords (you already have one to connect your cmputer) will fix your problem. Your modem obviously already has the required router functionality and built-in switch because you have multiple Ethernet connections and DHCP functionality.

dlwarnberg

Ted VE3TRQ

Holy conflicting advice!

dlwarnberg

it's temporary to help troubleshoot the issue, a switch will not help him, borrow a router, if necessary.  20 plus years in the IT field...

KC0EM

dlwarnberg

Were you able to verify the router assigned a IP to both the Computer and Radio?

Eric-KE5DTO

If the radio is showing up in the radio selection list, but it won't allow you connect, it is likely a networking issue where the radio and the computer being used to access it are not on the same subnet.  So the logical thing to check would be the radio's IP address and the PC's IP address and compare them.

KC0EM

Sergey KN7K

I wonder what was the fix as I could not start 7QP contest today with exactly the same problem.

I see the radio name with IP address, my call sign as Station to connect , but cannot connect to SSDR. Everything was working last night and tested, 5min before contest start, SSDR crashed and i cannot connect now. VERY FRUSTRATED

Steven Lott Smith

You will probably need to roll back from version 3.2.31 to fix it

That is what I had to do

Steve

kg5vk