Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
SmartSDR iOS iPhone connection issue
John - K3MA
Member ✭✭
I rarely use the iPad version of Smartlink/SmartSDR and have never used the iPhone version. I had been looking for a DX sked with a rare country and he finally agreed to be available the next day. Unfortunately, it was at a time when I was going to be driving back home from being at a family get together for Christmas. I thought no big deal I could load SmartSDR onto my wife's iPhone and stop along the way and make the sked contact.
I loaded the app on her phone and tested it via wifi before we departed and it seemed to work fine. When the time came for the sked I asked to use her iPhone and started up the app and connected to Smartlink. The Flex showed and I connected to it. The SmartSDR user interface with the controls and waterfall/spectrum showed also. However, there was no RF activity on the spectrum or waterfall resulting in no audio. Not even the usual band noise. Just a SmartSDR user interface and control templates.
I disconnected and checked the internet connection was working and data flowing thru the T-Mobile 4G LTE network to the iPhone. That was all OK as I suspected it would be. Again I connected thru Smartlink to find the same problem. I tried a third time and still no activity on the SmartSDR user interface. At the time we were around a highly populated area north of New York city that has very good T-Mobile 4G LTE coverage so network bandwidth would not seem to be a issue.
Has anyone else experienced the same behavior?
Is there anything else I should check to fix this issue?
I want to get to the bottom of the issue so next time I need the iPhone in a pinch to make a DX contact that it will work properly.
John K3MA
I loaded the app on her phone and tested it via wifi before we departed and it seemed to work fine. When the time came for the sked I asked to use her iPhone and started up the app and connected to Smartlink. The Flex showed and I connected to it. The SmartSDR user interface with the controls and waterfall/spectrum showed also. However, there was no RF activity on the spectrum or waterfall resulting in no audio. Not even the usual band noise. Just a SmartSDR user interface and control templates.
I disconnected and checked the internet connection was working and data flowing thru the T-Mobile 4G LTE network to the iPhone. That was all OK as I suspected it would be. Again I connected thru Smartlink to find the same problem. I tried a third time and still no activity on the SmartSDR user interface. At the time we were around a highly populated area north of New York city that has very good T-Mobile 4G LTE coverage so network bandwidth would not seem to be a issue.
Has anyone else experienced the same behavior?
Is there anything else I should check to fix this issue?
I want to get to the bottom of the issue so next time I need the iPhone in a pinch to make a DX contact that it will work properly.
John K3MA
0
Answers
-
I hadn't used my iPhone App in sometime. I tried to use it yesterday at work and had the same issue. I could connect via smartlink but I had no audio, no waterfall etc. Last time I used it it was fine but that's been several weeks ago. I was able to connect via my laptop just fine but not on my iPhone.
0 -
As a backup try TeamViewer. It is not pretty but you can make the sled if all else is a problem. 73 Bill W9JJB0
Leave a Comment
Categories
- All Categories
- 311 Community Topics
- 2.1K New Ideas
- 566 The Flea Market
- 7.7K Software
- 6.1K SmartSDR for Windows
- 154 SmartSDR for Maestro and M models
- 385 SmartSDR for Mac
- 253 SmartSDR for iOS
- 241 SmartSDR CAT
- 176 DAX
- 364 SmartSDR API
- 8.9K Radios and Accessories
- 7.1K FLEX-6000 Signature Series
- 109 FLEX-8000 Signature Series
- 887 Maestro
- 49 FlexControl
- 852 FLEX Series (Legacy) Radios
- 841 Genius Products
- 433 Power Genius XL Amplifier
- 296 Tuner Genius XL
- 112 Antenna Genius
- 267 Shack Infrastructure
- 188 Networking
- 428 Remote Operation (SmartLink)
- 132 Contesting
- 686 Peripherals & Station Integration
- 131 Amateur Radio Interests
- 914 Third-Party Software