6600/Maestro distorted/scratchy cw audio using headphone from Maestro.

Paul G4AFU

Distorted/scratchy cw audio on 6600/Maestro (link local) only when using headphones. Note that this is actual on air audio not the side tone (although that is poor). When audio is from the Maestro speaker it is OK. All WNB/TNF/NB/APF are disabled. I have tried both my Radiosport RS20S and other phones with no difference. New radio with latest software. Have tried changing 10MHz Reference from TXCO to external as described elsewhere to no avail. I figure this is maybe a Maestro audio problem?

DK9DK

I can confirm the same for 6300 / Maestro,especially with small bandwidth.The same effect occurs when operating with 6300 / Notebook and remote Control operation (Operation in LAN or Maestro /Notebook directly connected to 6300).Also the sidetone sounds distorted.Sorry FlexRadio,but for cw Maestro is very limited.

Paul G4AFU

I was going to put a fault ticket into Flex as I have had no official response regarding this problem. What do you think DK9DK?

Mike-VA3MW

I would recommend a support ticket to diagnose.  You may also want to test with the Maestro directly plugged into the radio with a LAN cable and no other network or network switch involved.  If the audio is clear, then you have a network issue to diagnose.  

Paul G4AFU

Thanks Michael....my Maestro is connected with the LAN cable  directly into the 6600. No network involved. I have only had the radio about a month or more and have not even connected to a pc yet. It is more pronounced with headphones as I am "nearer" to the audio. 
I have plugged headphones into the Flex 6600 directly and directed Main Audio Out from the Maestro Audio menu to Radio and it is still distorted. I'm beginning to suspect a faulty audio output on the 6600 as I can turn the volume up to 100% (Maestro slice A audio control) and it still does not output full volume into headphone. I would have thought at 100% full audio on a S9 signal I would be deafened by the audio but I am not. 

Possible fault on the pre-amp stage hence the distortion?

Mike-VA3MW

Hi Paul

If you have not, please open a support case so we can address this correctly.

Thanks

Paul G4AFU

Michael, #27805 opened yesterday. 
Thanks for the prompt action. Paul 

Paul Christensen, W9AC

Paul G4AFU

Thanks Paul. One question....I have plugged phones into the 6600 directly and from the Maestro Audio menu changed Main Audio out to Radio. Still the same fuzzy audio. So I take it that the Maestro is routing audio to the 6600 and I am not listening to audio from the Flex radio directly? If I dump the Maestro and use my PC/LAN/6600 is the cw not distorted?

Lars Pettersson

Maestro C new in march and 6600 cw is terrible in Maestro Distorted/scratchy cw audio its impossible to get a clean tone,its marginal better when hoked upp back on radio but still not clean what a Joke on such expensive stuff.

Trucker

Do as has been suggested elsewhere, open a Help Desk ticket and get Tech support to help you sort this out. It could be as simple as a setting that needs changing to needing to return it for warranty repair. From all I have read,what you are experiencing is not normal with the new Maestro C's.

James

WD5GWY

WX7Y

Make sure you don't have the DSP filters enabled when test the "Distorted/scratchy cw audio" it could be simply the NB, NR and APF are set to high.

Just a thought.

73's

Bret / WX7Y