Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Flex 6500 Desktop Crashing

Keith Ferguson
Keith Ferguson Member
edited April 2019 in SmartSDR for Windows

Comments

  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited November 2018
    For some reason the radio is losing connection with the computer. That is what it looks to be.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited April 2019
  • Hector W2NPR
    Hector W2NPR Member ✭✭
    edited November 2018
  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited November 2018
  • Keith Ferguson
    Keith Ferguson Member
    edited November 2018
    Thanks for the input so far. I've now tried connecting the radio directly to the computer, and it still happens. I haven't been able to relate anything in event viewer to it - there's nothing obvious, but I wasn't by the computer when it last crashed, so don't have a time I can look around in event viewer for anything that might be not so obvious.
  • Hector W2NPR
    Hector W2NPR Member ✭✭
    edited November 2018
    When you open the Windows event viewer and click on Windows Logs then Application, you can sort the events by clicking on Level. You want to look for the Critical errors and associate a time and date of when the PC crashed. You can get an exact time of the PC crashing by looking at the events under System. The source should be Kernel-Power and these would be the crash events. Try to associate these events with the events in the Application folder and it should help you figure out the cause of the crashing. I have an extraordinarily high amount of doubt SSDR is the cause. 73 DE W2NPR
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited April 2019
    I have converted this to a helpdesk ticket.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories