Sounds -> Microphone: 39 instances of DAX in various states

Michael Ruttenberg

Bill -VA3WTB

You should select the defult sound device for your computer.

bahillen

On the rig control window select p/cw then for mic select PC (should not say disabled)

Mark WS7M

Michael Ruttenberg

Michael Ruttenberg

It is selected. That's not the issue. I managed only once to get audio of the the PC to the rig. Now I can't get SSDR to load without DAX crashing.

Michael Ruttenberg

Hi Mark,

Do I go in and delete ALL of the entries? I have 28 or so entries in Device Manager but 39 in Sound -> Microphone. There is a mismatch somewhere.

Also, I don't need any to be renamed as I have them all (the ones with the cable icons), it's just that i have duplicates of everything. In Device manager, I don't have duplicates.

I can't remove anything from the Sound -> Microphone window, but the duplicates are not in the Device Manager either, so we have a scenario NOT covered in the link you provided.

Michael Ruttenberg

Looks like Jay (NO5J)'s reply there may work: uninstall and reinstall SSDR entirely.

Michael Ruttenberg

That went badly. Uninstalled SSDR. Guess what? After reboot, I still have 39 instances of DAX in the Sound -> Microphone screen. :(:( Now what?

Bill -VA3WTB

When you re install it will ask,,do you want to keep dax? say no
or do you want to remove dax? say yes...
Can't remember

Michael Ruttenberg

Michael Ruttenberg

And Bill, earlier when I had removed DAX with the Uninstall .bat files in each of the 64 bit driver folder, when I reinstalled SSDR saying Yes to DAX and No to SSDR, it's when I got the 39 drivers back, so I'm not exactly hopeful that this will work but let's see in 5 mins when I post back...

Mark WS7M

Hi Michael,

At this point I think you have a pretty corrupt  setup at this point.  You clearly have the Dax driver error as shown in your screenshots.   And no, in my experience, answering Yes to remove dax will not remove the bad entries.

So here is what I would try:

1) Uninstall SSDR completely.  Do answer in such a way to remove the drivers.
2) Reboot the computer
3) Temporarily disable any anti-virus you may be running
4) Use device manager to remove ALL Dax related items so your "Audio Devices" list contains ONLY the devices present in your basic computer.  Check other categories too and remove all Dax.
5) Reboot again.  Verify in device manager you have no Dax devices.
6) Re-install SSDR

Michael Ruttenberg

1. done
2. done
3. done
4. removed them all as described above.
5. done
6. done
7. Started SSDR. Same behaviour. Still have DAX error as per screenshot 8.

Mark WS7M

Michael Ruttenberg

Mark WS7M

Ok so what does device manager look like in this state?   I assume it is empty of Dax devices?

If so then I would install SSDR and follow the procedures in the link I sent above to correct any naming problems.  

You need to get to the point where Dax does not say it has a driver error.  Since you have a 6300 this should really just include:

Dax Audio RX 1
Dax Audio RX 2
Dax Audio TX
Dax Mic Audio
The IQ versions and the matching reserved drivers.

Win 10 seems to be mangling the names.  So with everything clean like you have it, install then follow the renaming procedures in that link

Michael Ruttenberg

Mark WS7M

Ok well I'm going to have to research how to remove those duplicates.  I did not have that issue with mine.

So in windows sound settings:



See if you can set your microphone in here.  If so then see if PC then says it is not disabled.

Michael Ruttenberg

Michael Ruttenberg

Yes my Windows had the wrong default output and input devices. Changed now to the Realtek ones. Thanks for the reminder to check that.

Yes the issue is the duplicate entries.

Mark WS7M

While the duplicate entries are troublesome they should not prevent operation.  As long as the driver exist and can be found the PC should enable and Dax should work normally.

I will try to figure out how to remove the dups

Michael Ruttenberg

bahillen

Fill out a help desk request. A tech will fix it remotely. They used TeamViewer and fixed mine in an hour or less. 73 Bill W9JJB

Bill -VA3WTB

As I mentioned you need to select the defult sound device on the computer,,not DAX.
Check your conections to the mic, and if you have any computer EQ? could be the low end is boosted.
Mabe the mic gain is to high in the PC?

Mark WS7M

Michael Ruttenberg

I thought this was the helpdesk. Where do I do that?

Bill -VA3WTB

bahillen

Use support on flex website not the community website. https://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Support?mobile_site=true Both resources are outstanding and each has its place neutral to have a Flex tech remote into your computer an analyze it an fix it. The community has been helpful with ideas from others that have experienced similar problems from experience. 3 rd party software issues are handled on community well. You may need a flex tech to go into you Windows registry by remote. I would not try that myself. Totally removing a program can be a lot more than doing an uninstall. These problems are a Microsoft screwup in my opinion. 73 Bill W9JJB

Michael Ruttenberg

Mark_WS7M

Mike, you are more than welcome.  No patience needed. These Windows drivers issues can be frustrating.  I know because I have to develop software in Windows for a living so it can drive you crazy.