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Smartlink no longer connects

K9SO
K9SO Member ✭✭
edited October 2019 in FLEX-6000 Signature Series
I set up SmartLink on my new 6600 and all was working well. My brother (K2OC) tested it from 1900 miles away in Arizona and was able to log in and control the radio.

I just traveled to Az last night and we were no longer able to connect to the radio from the same computer. I tried another computer also without success.

Using the latest SW. I am able to log in successfully and the network test light is still returning a green light. The UPnP connections still look good. But the "connect" button frustratingly does nothing.

As far as I know I haven't changed anything. Anyone have some suggestions as to what to try?

Comments

  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited October 2018
  • Matt (K0KB)
    Matt (K0KB) Member ✭✭
    edited October 2018
  • Burch - K4QXX
    Burch - K4QXX Member ✭✭
    edited October 2018
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited October 2018
    This is interesting,,another thing for Flex to look into...

  • K9SO
    K9SO Member ✭✭
    edited October 2019
    I would like to see an official response to this issue. I just spent $4000 on a new radio and it doesn't work as advertised.
  • Bob - W7KWS -
    Bob - W7KWS - Member ✭✭
    edited October 2018
    SmartLink is working well in western Washington. The radio is on Comcast. I'm testing SmartLink right now using a Windows tablet on an AT&T cellular hotspot via WiFi.
  • Neil D Friedman N3DF
    Neil D Friedman N3DF Member ✭✭✭✭
    edited October 2018
    Open a help desk ticket.  I have found Flex to be more responsive than any other ham manufacturer I have dealt with in 50+ years.  They not only advised me of a problem resolution, they personally coached me in understanding and implementing each step in the resolution process.
  • K9SO
    K9SO Member ✭✭
    edited January 2019

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