Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Exceptional Customer Service
Doug - W5WTX
Member ✭✭
Without going into details I want to express thanks to Neal, Dudley, Tim and Matt for going the extra mile to make a frustrated new Flex customer happy. I was starting to question my decision about choosing a Flex product over other options. Their support has turned me around and now I'm glad I did make the Flex decision. I'm looking forward to what I hope to be many years of enjoyment from my purchase.
2
Comments
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I definitely want to concur that Flex has wonderful service! I could never conceive dealing with another manufacturer. If it wasn't for their wonderful remote capabilities, I would have a Flex radio in every room.
Jim, K6QE
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agree with you guys. I am still working on all of my problems with the flex folks.
John
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I need to concur as well. I’m new to Flex, I switched everything over from Elecraft. The start to this adventure was a bit rough but if it wasn’t for the great service that Tim Ellison provided and his positive demeanor I might have moved on to another OEM.
Tim was quick to respond with my issues, he dealt with them just as quickly and instilled a sense of confidence that I made the right choice.
I have the 6600 now and it’s up and running. After just a few days I can see I made the right choice. Thinking about switching over to a different maker made me feel like I was going to take a step back and I’m not going to do that. Flex is changing the industry and you can see that with the offerings from Icom and now Kenwood and Yaesu. They will always be playing catch up.
Tim Ellison, thanks for the super support! I look forward to a long relationship with you and the other Flex team members.
Rob Monsipapa
AK7RM2 -
Once you get past the learning curve the sailing gets easier. Now that I understand it better I will never go back to a legacy radio so I feel the need to help FRS stay around for a very long time.
The competition's versions of SDR's confirm they totally don't understand the Flex Radio concept at all and that's a good thing. IMHO...1 -
Let's admit that when it comes to a radio that's not working, it's never fast enough. I've owned Kenwood and Yaesu. In comparison, FRS runs at warp speed and if the solution is available via email I'd almost consider their support 24x7. I don't think these guys ever sleep! The longer you own one the more you will realize you made the right choice!
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Good to hear. Just put my dough down for a new 6400M.0
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You won't regret it. Become an active participant in this community and you will learn a lot. Everyone here is very friendly!
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Wow, thank you everyone for such encouraging words! Our deepest desire is to please our customers every time we interact with them and I am so glad that we were able to provide a good experience for you.1
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After dealing with Flex for more than 17 years.
Flex is still NUMERO UNO in my book!
Their professionalism and understanding of our needs, is unsurpassed by any other
ham radio company around.
You send your XYZ brand radio for repair and never hear a pip out of them: Until you get the bill.
Flex gives you the opportunity to solve your issue, with a telephone call.1 -
Yes, the support provided by Flex is top notch.
Rich - N5ZC
1
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