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Smartsdr License not working

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Mike
Mike Member
edited April 2019 in FLEX-6000 Signature Series

I just bought a licence today and after doing so it keeps telling me to press the refresh button but it still will not let me use my radio!

The radio ID matches as well

Its on a LAN directly, I rebooted the radio, restarted the computer that is on the same LAN and still no go.

Payment was made via Paypal.

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited April 2019
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    Mike

    Can you email me your callsign, s/n and radio ID to sales@flex-radio.com and I'll see what I can do on the weekend.

    Make sure your IP address of the radio does not start with 169.****.****.****.

    Mike

  • Bill / VA3QB
    Bill / VA3QB Member ✭✭
    edited April 2018
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    Make sure your radio is connected to the internet as well. Bill
  • Mike
    Mike Member
    edited April 2018
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    it just activated, thanks for your reply.

    I do have a ? did I even have to upgrade to this version and is this a licence for life if you upgrade again its a free upgrade?
  • Mike
    Mike Member
    edited April 2019
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    its all up and working now except the audio, thats the next step VIA Parriles
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited April 2018
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    SmartSDR sends its audio to the default sound device. Double check if that is still set correctly in Windows.
  • Mike
    Mike Member
    edited April 2018
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    yes all defaults to the default USB headset is set, I can hear but the MIC is not working.  when in the audio settings in Win 8 When I speak I can see the meter in win 8 audio setting but it is not passing it to the flex software.

    Almost there :-)
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited April 2018
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    Once your radio has installed the SmartSDR v2 license, it is there permanently until you decide to upgrade to a higher major version level.  All minor versions release with 2.x and the major version are free of charge.

    See the Upgrades tab on the SmartSDR product web page for more details.
    http://www.flexradio.com/amateur-products/flex-6000-signature-series/smartsdr/

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