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Extremely quick Turnaround time on Flex 6700 repair from Australia to the USA and return...Thanks he

Brenton Meadows
Brenton Meadows Member
edited September 2018 in FLEX-6000 Signature Series
Just a short note, but it comes with heaps of compliments to the Flex team in the USA from  a very happy Flex user in Australia.  Just a slight TXCO fault with my 6700, shipped it to the USA, fixed at lightning speed, and back in my hands a few days after leaving Texas back to its home in Australia. And Flex paid the return freight which was so much appreciated, and unexpected, so a huge thank you. 
I was like an addict without a fix, you never know how much you will miss your Flex til you have to lose it for a few weeks, maybe we need a support group for us addicts when we are away from our Flex units, 1800 FlexAddict(mmmm too many numbers).  So a big thank you for such great warranty support, and I not needing medication anymore since its returned...Keep up the great work to the Flex Radio workshop team!!!!!

Comments

  • Jon_KF2E
    Jon_KF2E Member ✭✭✭
    edited September 2018
    Congratulations, you're doing better than me. My 6500 has been back to Flex for five weeks now with no estimate when I will get it back. 

    Jon...kf2e
  • N6OIL
    N6OIL Member ✭✭
    edited September 2017
    Jon that seems weird, I sent mine off and got it back in about 10 days. I'm sure you have confirmation that they did receive it. Is it a warranty repair?
  • Jon_KF2E
    Jon_KF2E Member ✭✭✭
    edited September 2017
    Mine is not a warranty repair and I'm sure that has contributed to the extended repair time. My issue was the ethernet port was dead. I have emailed several times and they always answer but the radio is still not fixed. As of the last email I was told there are several radios ahead of mine. This could easily wind up being a 2 month repair.

    Jon...kf2e
  • K1UO Larry
    K1UO Larry Member ✭✭✭
    edited September 2017
    Seems so it should be "first come, first serve".  At least Flex would make a few bucks from non-warranty repairs interspersed among the warranty repairs.   Maybe they were just backlogged Jon and are indeed working through the pile :)
  • 1_Flex_newbee.1
    1_Flex_newbee.1 Member ✭
    Warranty return of Maestro from Australia, do I pay freight cost and do people use an additional box for protection i.e. plus original box🤔
  • Wayne VK4ACN
    Wayne VK4ACN Member ✭✭✭

    1_Flex-newbee.1 , I'd ask Comtek Radio about that one

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    For a Warrant return from VK land, yes, the owner is responsible for return shipping to Austin, TX.

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