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Flex 6500: ERROR FPGA Fan Shutdown

edited September 2018 in FLEX-6000 Signature Series
I'm on holiday with my Flex 6500.  It worked fine at hom eyesterday but after a day in the car in its box it, when I power on it calibrates for a bit and then hangs with the message "Shutting Down. ERROR.  FPGA Fan Speed".  How do I get it working again?

Thanks,

Paul

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Comments

  • Chris Tate  - N6WMChris Tate - N6WM Member ✭✭
    edited April 2017
    open a trouble ticket..  this needs to go home to the mother ship.
  • DavidDavid Member ✭✭
    edited March 2017
    You would be best to open a ticket with Flex on this one. I think it might need to be returned for service.
    https://helpdesk.flexradio.com/hc/en-us/requests/new

  • edited March 2017
    Thanks for the advice.  Tickets submitted.  73s  Paul
  • Cal  N3CALCal N3CAL Member ✭✭
    edited March 2017

    Hi Paul,

    I had to send my 6500 back to Flex for this same issue!  It was less than 6 months old at the time.  It seems there has been several of these fan issues/failures and I'm concerned about it.    

    Cal/N3CAL


  • N6OILN6OIL Member ✭✭
    edited September 2018
    Sent mine back twice, third time got a new radio. Great service regardless they stepped up and took care of the problem. I think they got bad batch of fans. Oh to be clear the 3rd was not for the fan, the RF desk had stopped working. Waiting on feedback on what went wrong.
  • Tim - W4TMETim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    Thanks.  We'll get you taken care of.

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