No audio from Bluetooth headset using PC Remote

VE7ATJ_Don

Hi guys.. sorry if this is a newbie problem, but I'm trying to use a Bluetooth headset connected to a Surface 3 via PC remote.  The headset connects to the Surface with no problem and plays/records audio to/from the headset just fine for all applications -- except SSDR.  There is no audio to the BT headset when SSDR is in PC remote, even tho SSDR 'says' it's outputting through the BT headset.  And of course, the mic doesn't work either.

Anyone else seen this?  Or got a BT headset to work via PC Remote?

Thanks

Don VE7ATJ

Arnie

Make sure you have selected your BT headset for sound in/out on your Surface settings. 73 de Arnie W8DU

VE7ATJ_Don

Yup, did that.  As I say, the headset works perfectly for all other Surface PC audio input and output.  It's just SSDR which doesn't seem to like it, even tho it says it's using the headset and its associated mic.

/drt

KY6LA_Howard

BTworks great with iPad. Does SSDR work with earbuds on Surface

Tim - W4TME

Make sure it is the default sound device (not communication) too.

Ned K1NJ

  Bluetooth speaker works fine here with Surface Pro3 and SSDR set to remote.
At first had to juggle default output audio  output device.

Ned,  K1NJ

Martin Bérubé

Have the same issue with SSDR on a Windows 10 Desktop.   the problem seems to point to the  SSDR application having issues dealing with bluetooth devices. 

I can make it work with repetivite on and off of the bt device but it seems totaly random.  Other applicatons send their sound on the bt device.   I have to start the PC Audio to the default speakers, then turn on the bt device.  I will have audio for about 20 sec then it stops.  Sometimes, I get a brief silelence and get the sound back. I know then it is ok to continue.  It will hold for hours.  However, I have to be lucky to get this behaviour.

btw it is a Logitech H800 headset.

Thanks,

Martin VA2PX

Darryl

Ted VE3TRQ

I use BT with the iPad and wireless USB dongle with Windows - no problems here. Does Windows 10 have BT stability issues?

Darryl

I think SSDR and Win10 with bluetooth do not get along well together.  I've ordered a headset that uses a proprietary wireless w/dongle that may work better.  There is definitely an issue with 2.4.9 SSDR and bluetooth as has been reported before. The same BT headset I have issues with on SSDR works well with other Win10 programs while using BT, just not SSDR.

Darryl

I'll be glad to help troubleshoot this if anyone has any ideas or if Flex Radio needs some detail to aid in a fix.

Darryl

Eric W1NEJ

Random problems here too. DELL XPS running Win 10.  Apple AirPods.  SmartSDR 2.4.9.   Sometimes will connect, but for less than a minute (usually after rebooting the PC), then no connection for the receive audio, but the transmit audio continues to work.  Works fine with YouTube and other apps even after it stops working with SmartSDR.  Trying to avoid mic cable into PC which picks up RF when running high power by using the Bluetooth, plus the convenience of wireless mic and headphones. Frustrating...

Edit:  sometimes, after the Bluetooth audio fails (which for me always fails, within a minute of starting SmartSDR), I cannot get audio to play over the built in speakers on the PC.  When that happens, a youtube video will play fine through the built in speakers  or the Bluetooth Air Pods.  When this happens, the only way to get SmartSDR to resume playing through the built in speakers is to reboot the PC.

Ted VE3TRQ

As I mentioned somewhere above, I use a Logitech H800 headset and use BT with Apple gear, and the included proprietary USB dongle for Windows devices. Solves the problem for me. I think the “Default” audio setting and BT must have issues on Windows because BT comes and goes by design :-(

Eric W1NEJ

Since the Bluetooth AirPods work with the PC for other apps but do not for Smart SDR, and after using them SmartSDR wont even play over the built in speakers sometimes, it would seem this is a problem with SmartSDR in how it works with the built in Windows Bluetooth capabilities.  And I might add when it stops playing over the built in speakers, just exiting SmartSDR and re-opening it does not solve the problem.  Only re-booting the PC will make the internal speakers resume playing SmartSDR audio, even though other apps work fine.

Darryl

Eric W1NEJ

Thank you.  Glad to know it is not just me.  Hopefully sometime soon it can be fixed.

Darryl

I don't think Flex Radio is even working on it.  When I reported it, along with the BSD error codes, they blew me off.  Literally said it was a Windows problem and not their issue.  That they seem to be one of the few (or only?) apps that have this "issue" I thought it was a rather "go pound sand" response to a known problem within the community.

Eric W1NEJ

Eric W1NEJ

Eric W1NEJ

Eric W1NEJ

Mark Davis

keith hertzog

This is now 2022 ! I have the same problem with SSDR bluetooth headset. On my win 10 desktop. I even went to the trouble of purchasing a new bluetooth pci interface card. All my applications work fine just not SSDR. Here is what happens ! I can hear audio on the headset but when in turn on PC for my mic choice (SSDR) audio goes away and and i do see the mic activity on the level indicator. I can transmit and audio is heard but i have to switch from PC to MIC to hear the receiver. I have done all the suggested tests under windows , default etc.

Any new ideas would be helpful. Thanks in Advance. 73

Jerry

This has been and still is a problem ( 10.15.2022 V3.2.39) for Smart SDR and Windows. It is not a Windows problem. It is SmartSDR and Flex has never addressed it over the years.

Smart SDR for IPAD does work fine with Bluetooth but it is not the same as Smart SDR for windows.

All my Bluetooth devices work fine with all windows apps except Smart SDR.

My ICOM 7610 with RS-BA1 Icom software works perfect with all my Bluetooth devices.

The freedom of not being tethered to a PC is high priority for me.

Yes there are work arounds with external USB BTadapters and such but we should not have to do that when all other apps work fine with Windows BT . Having to use an external USB BT adapter and/or switching devices on and off many times to get things to work is unacceptable for such a high end product such as Flex.

I personally will not invest in a Flex product again unless this issue is resolved.

Jerry
W1JWC

keith hertzog

Thanks for your reply. I still have the Bluetooth problem as you stated. I think the amateur community has been put on the back burner. I have been waiting on my maestro order for close to a year now. I don't blame them for govt. contracts. other companies seem to be able to solve the display issue. Cant believe the Bluetooth is such a big deal. There is probably a background software issue in SmartSDR that makes it a major problem for them. I was going to upgrade my 6400 but ill wait for a while since the main reason i purchased the 6400 was due to the maestro functionality. They have to want to fix it.

73 Thanks for jumping in. haven't heard anything from anyone else.

Mike-VA3MW

I do not have BlueTooth on a test computer, however, I want to confirm the following.

If you make your Playback and Record device the default device for your BlueTooth, are you saying that you can't transmit Audio?

Please let me know.

Update - I was not able to get my QC35's to actually connect correctly to my Windows PC. It showed as paired but I was not able to select them as an audio device.

keith hertzog

Thanks Mike,

I have set the default device and I have audio ok on the PC with any application. When i select PC (for MIC) on SmartSdr then the audio goes away. I can see the MIC audio on the level indicator. I have to go into my devices and disable the default mic - and disable the same device that just became the default communication device. then re-enable the default device and leave the comm device disabled. It sometimes works. Sometimes if i disable the headset ( bluetooth ) then re-enable it might work. Or re-pair the headset and it might work. I cant seem to find a consistent solution. Once I get it enabled I receive perfect audio reports and all is good till the next time ! I have been trying to find a path that is consistent. No Luck

It seems to be the connection between DAX reserved audio and the Bluetooth Headset ( default device ). I always have audio on the DAX reserved audio RX1. It just doesn't link the the headset. ??? I hope this input is helpful.

Thanks 73 N3SVB

Mike-VA3MW

I think a screenshot of your SmartSDR will help.

SmartSDR software doesn't care or even know if the audio device is Bluetooth. It just uses the default MIC stream.

If you see MIC audio on the Level (not DAX) audio, then the audio is making it to the actual radio. DAX is not used at all in the user MIC audio input. In fact, you don't even need to start DAX to use Mic/PC Audio.

Make sure TX DAX is off as well in SmartSDR.

Since you say it is intermittent, take a screen shot when it is working and then if it fails, grab another one and let's see if something is different.

Based on what you say, you are having Mic routing issues, but I don't think it is Bluetooth related.

73

KD0RC

Hi Keith, try DAX RX without the word "Reserved" in it.

keith hertzog

Thanks I will give it a try. I agree on screen shots. I'm sure my explanation isn't good.

73