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SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
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Smart SDR V1.8.3

Steven Cook
Steven Cook Member
edited May 2019 in SmartSDR for Windows
After downloading installing SmartSDR V1.8.3.  I shut down the radio removed DC power.  Rebooted windows PC.  Powered up PC.  Then powered up DC power supply.  Then powered up Flex 6500.  Started SmartSDR V1.8.3 tried to connect to radio. Then received this error messages.  Powered down radio and PC.  Brought pc and radio back up same error.
I also have to hold down the power button to get the radio to turn off.
   Any Ideas??

image

Comments

  • James Del Principe
    James Del Principe Member ✭✭✭
    edited July 2016
    I would personally remove 1.8.x and reload it. Try again and if it does not perform properly, then open a case with Flex.     73, Jim
  • dlwarnberg
    dlwarnberg Member ✭✭
    edited May 2019
    Can you login to the router and see the radio on the network?  If you can and see the radio check the IP address.. if the radio is not listed you will need to check your network connection from the radio to the router.

    Good Luck
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    I suspect a firewall problem.  If you are using a third-party firewall, you have to make a exception or firewall rule for SmartSDR v1.8

  • KC9NRN
    KC9NRN Member
    edited October 2016
    Hard to believe a radio that was connecting prior to the upgrade would suddenly need an exception applied. He also mentioned he now has to hold down the power button to shut it off, looks to me there might be another issue?
  • Steve Cook
    Steve Cook Member ✭✭
    edited March 2017
    The radio was working on the network just fine before the upgrade.  As notes I am having issues powering the radio down. 
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    Have you cold booted the radio after the firmware upgrade as is recommended in the release notes?  If so and you are still having issues, please open a HelpDesk support ticket.
  • Steven Cook
    Steven Cook Member
    edited July 2016
    I did power the radio down and remove dc power.   Now unable to downgrade. 
  • Steve Cook
    Steve Cook Member ✭✭
    edited July 2016
    Still unable to downgrade to any version of SDR.  Unable to the current version 1.8.3 to work. :(
  • Walt - KZ1F
    Walt - KZ1F Member ✭✭
    edited November 2016
    Tim, wouldn't the fact the discovery dialog knows the name of the rig (callsign nickname), the model, serial number, hw version, ip address, indicate it saw the discovery record? I just thought I'd point that out in case it was overlooked.
  • Steven Cook
    Steven Cook Member
    edited July 2016
    Had to reset and reload SDR1.8.3 and profiles.  Now everything is working

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