Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
I can't fill out the service request form
Options
Bill-W9OL
Member
I'm trying to fill out the service request form
even though I put in my sn 3413 0588 6500 5293
and
even though I enter the version number: v1.5.1.152
the system rejects my service request saying that both those two items are incorrect and it won't allow me to leave them blank.
I gave up after 3 tries making sure I had no typos.
even though I put in my sn 3413 0588 6500 5293
and
even though I enter the version number: v1.5.1.152
the system rejects my service request saying that both those two items are incorrect and it won't allow me to leave them blank.
I gave up after 3 tries making sure I had no typos.
0
Comments
-
Bill,
Try it one more with without the .152 in the version number. Jjust 1.5.1
AL, K0VM
0 -
Bill - you are missing the dashes in the serial number and there is a "v" in the version number. For each field there is an example of the format you should use to enter the data.
Also the serial number and software version number are not required to enter a HelpDesk ticket. Only the fields with the asterisk (*) are required.1 -
I tried it multiple ways, guess I didn't hit the right one. will give it another go0
-
The serial number on the back of my radio does NOT have dashes between the 4 groups of 4 numbers. That is why I tried it that way.
I removed the dashes and it has now gone through
Thanks for the help
0 -
RRR. It is shown in SmartSDR (Radio Setup->Setup tab) with dashes. That is why we selected that format. I'll see what I can do to modify the regex filter for the serial number field to accept spaces and dashes.1
-
I learned a little more on regex yesterday and it is now accepting spaces in the serial number field if one forgets to add dashes.0
Leave a Comment
Categories
- All Categories
- 246 Community Topics
- 2.1K New Ideas
- 489 The Flea Market
- 7.1K Software
- 5.9K SmartSDR for Windows
- 134 SmartSDR for Maestro and M models
- 331 SmartSDR for Mac
- 243 SmartSDR for iOS
- 223 SmartSDR CAT
- 163 DAX
- 348 SmartSDR API
- 8.6K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 766 Maestro
- 41 FlexControl
- 836 FLEX Series (Legacy) Radios
- 733 Genius Products
- 393 Power Genius XL Amplifier
- 255 Tuner Genius XL
- 85 Antenna Genius
- 229 Shack Infrastructure
- 153 Networking
- 370 Remote Operation (SmartLink)
- 120 Contesting
- 583 Peripherals & Station Integration
- 115 Amateur Radio Interests
- 813 Third-Party Software