Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Great Customer service on 6500
Kg5dwx
Member ✭✭
Just a shout out to all Flex owners and perspective owners, I just when through diagnosing an issue in the 60 meter band (5MHz area). Steve and Tim went above and beyond helping ruling out the Flex as an issue. They put up with numerous e-mails, phone conversations, and two visits with the radio to their facilities. The Flex is NOT the issue.
Now the search to define the antenna issue.
You will NEVER see this high level of customer service and technical assistance from the big 3 manufactures. I highly recommend Flex radio to all hams.
Now the search to define the antenna issue.
You will NEVER see this high level of customer service and technical assistance from the big 3 manufactures. I highly recommend Flex radio to all hams.
3
Comments
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Actually you won't see it anywhere else.
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What I'm wondering is why you thought it was a radio problem. Didn't it work on a dummy load?
Just curious.0 -
I agree. Tim diagnosed my new 6500 remotely, found a hardware fault and got me a brand new unit in 2 days. Amazing support. I sat on a tech support desk for many years working with field engineers and customers on cardiac x-ray systems. I know what it is like to deal with technical issues and customers. He is amazing!0
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Ya Buddy... You are so correct !! From my personal experience.. Flex customer assistance is above and beyond. I've had a couple of issues where Dudley assisted me to resolution and he chased me around for a couple of days and what company would do that?? In my opinion, great customer service equals future sales and relationships, that is how we think about it up here in Cow Hampshire.
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Thanks for the interest. It is a receive issue, transmit and SWR is great.0
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What kind of antenna will transmit and won't receive? This isn't making sense.0
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Well, I am kind of new at this so any constructive help is appreciated. It is a 140' end feed wire 20' off the ground, with a SG-230 ATU at the wire. Ground is a 25' 10 gage insulated stranded wire off the roof to a 10' ground rod. On receive, NVIS, receive level is low, they can here me 5-9. SWR is 1.3. any ideas?0
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Give me a call if you'd like to talk about this. I might be able to help
704-724-25190 -
Thanks, I appreciate it. Is Wednesday OK, after 12:00 Central?0
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Sure. Any time is ok.0
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Flex Radio customer support is numero uno.1
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