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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
the image froozen and the sound mut. Appear the message: The connection with the radio was lost.
GONCALO CURVO DA SILVA
Member
I have flex 6500 and install Smart SDR 1.4.3. : when changing band ( for ex 40 to 20 meters) the image froozen and the sound mut. Appear the message: The connection with the radio was lost. why?
0
Comments
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Is your network connection wireless?
Is the network monitor in the bottom right hand corner changing from green to some other color?0 -
I have Notebook i3, windows 7 and no problems with Smart SDR 1.4.0
Yes wireless.
the network monitor no changing color
Thank you.0 -
If you are getting disconnect messages, connection lost to radio, this indicates that the laptop is dropping keep alive packets for more than 15 seconds or that the radio firmware is crashing. You have have something corrupted in the the internal database that is causing the firmware to crash on band changes.
I recommend that you do the following.
1.) Power off the radio
2.) remove the DC power cable for 15-30 seconds.
3.) Reconnect the power cable
4.) Press and hold the OK button
5.) Momentarily press and release the power button while still pressing the OK button.
6.) When the display counts down to "0" and the power LED turns white, release the OK button.
7.) The radio should power up normally.
8.) Start SmartSDR. Slice A will be on 20m (14.100)
Change to a different band. Does SmartSDR still freeze and lose connection?0 -
Dear Tim
Unhappily negative.
I made complete uninstall and install Version 1.40
No problems for the moment.
Thanks.0
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