When do I need to submit a HelpDesk ticket?

There are situations where the assistance you need requires more of a one on one interaction with our technical support staff, such as if you are having a particular type of problem that may be unique to your setup or you would prefer a little more privacy and not solve your issues on the Support Community. In these cases, what you want to do is submit a HelpDesk support ticket. By submitting a HelpDesk support ticket, you will be assigned a case number and one of our tech support engineers will be assigned to your incident, giving you the personal attention needed to resolve your issue. If you have never used the HelpDesk before, refer to the How to Submit a Request for Technical Support article for step-by-step instructions on how to submit a HelpDesk support ticket.