Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

When do I need to submit a HelpDesk ticket?

Tim - W4TME
Tim - W4TME Administrator, FlexRadio Employee admin
edited December 2016 in Message Board
There are situations where the assistance you need requires more of a one on one interaction with our technical support staff, such as if you are having a particular type of problem that may be unique to your setup or you would prefer a little more privacy and not solve your issues on the Support Community. In these cases, what you want to do is submit a HelpDesk support ticket. By submitting a HelpDesk support ticket, you will be assigned a case number and one of our tech support engineers will be assigned to your incident, giving you the personal attention needed to resolve your issue. If you have never used the HelpDesk before, refer to the How to Submit a Request for Technical Support article for step-by-step instructions on how to submit a HelpDesk support ticket.
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