Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need the latest SmartSDR and Power Genius Software?
SmartSDR v3.1.12 and the SmartSDR v3.1.12 Release Notes. | SmartSDR v2.6.2 and the SmartSDR v2.6.2 Release Notes.
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes. | Power Genius XL Firmware v3.4.16. | Power Genius XL Utility v2.2.10.
SmartSDR v3.1.12 and the SmartSDR v3.1.12 Release Notes. | SmartSDR v2.6.2 and the SmartSDR v2.6.2 Release Notes.
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes. | Power Genius XL Firmware v3.4.16. | Power Genius XL Utility v2.2.10.
When do I need to submit a HelpDesk ticket?

There are situations where the assistance you need requires more of a one on one interaction with our technical support staff, such as if you are having a particular type of problem that may be unique to your setup or you would prefer a little more privacy and not solve your issues on the Support Community. In these cases, what you want to do is submit a HelpDesk support ticket. By submitting a HelpDesk support ticket, you will be assigned a case number and one of our tech support engineers will be assigned to your incident, giving you the personal attention needed to resolve your issue. If you have never used the HelpDesk before, refer to the How to Submit a Request for Technical Support article for step-by-step instructions on how to submit a HelpDesk support ticket.
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