Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?
SmartSDR v3.3.33 and the SmartSDR v3.3.33 Release Notes | SmartSDR v2.8.1 and the SmartSDR v2.8.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.28 and the Power Genius XL Release Notes v3.7.28
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
SmartSDR v3.3.33 and the SmartSDR v3.3.33 Release Notes | SmartSDR v2.8.1 and the SmartSDR v2.8.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.28 and the Power Genius XL Release Notes v3.7.28
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
When do I need to submit a HelpDesk ticket?

Tim - W4TME
Administrator, FlexRadio Employee admin
There are situations where the assistance you need requires more of a one on one interaction with our technical support staff, such as if you are having a particular type of problem that may be unique to your setup or you would prefer a little more privacy and not solve your issues on the Support Community. In these cases, what you want to do is submit a HelpDesk support ticket. By submitting a HelpDesk support ticket, you will be assigned a case number and one of our tech support engineers will be assigned to your incident, giving you the personal attention needed to resolve your issue. If you have never used the HelpDesk before, refer to the How to Submit a Request for Technical Support article for step-by-step instructions on how to submit a HelpDesk support ticket.
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