SmartSDR Flex 6300 loses all signals every few seconds

  • 1
  • Problem
  • Updated 3 weeks ago
  • (Edited)
See https://youtu.be/9uwJ-XCMdr4   for illustration. I'm trying to help the person that bought my Flex a few weeks ago.  he had been using it for a few days with no issues but all of a sudden today, the signals disappears then reappear every few seconds.  I see via team-viewer that he has a DAX driver error.  Any other thoughts ?   We switched back to a previous profile that I had created but the problem  persists. The problem began after using CWX for the first time, setting it up and then sending a test CQ.  At the same time he received a error message from SmartSDR saying he can't change slice and TX at same time.

Andy K3UK 
Photo of Andrew O'Brien

Andrew O'Brien

  • 379 Posts
  • 43 Reply Likes

Posted 3 weeks ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 8959 Posts
  • 3386 Reply Likes
I can't see enough of the SmartSDR console to tell what is happening (really need to see the entire console to understand the full state of the radio). 

I'd recommend doing a Factory Reset to revert any state changes to the radio and see if the problem still exists.