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Radio loses connection since update to 3.1.11

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Wayne VK4ACN
Wayne VK4ACN Member ✭✭✭
edited August 2020 in SmartSDR for Windows
Not sure if there is a gremlin in 3.1.11 but since updating the  6500 has lost connection with the lan twice in the last 2 days.  Im using a wired network connection.  The 6500 wont shut down, have to hold on/off button in for a few seconds for radio to reboot.  Anyone else seeing it?

Comments

  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited May 2020
    Options
    did you do a factory reset after the new update? You need to.
  • Wayne VK4ACN
    Wayne VK4ACN Member ✭✭✭
    edited May 2020
    Options
    Probably not, I'll try that thanks
  • Wayne VK4ACN
    Wayne VK4ACN Member ✭✭✭
    edited May 2020
    Options
    Ok,  Ive reset the radio, re-imported my profiles, so will see how that goes
    Thanks for help
    73 Wayne
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited May 2020
    Options
    I don't know if that will help with lost connections, but it should shut down ok now. 
    To find out why it's losing connection sometimes, try connecting directly to your radio for a few days ans bypass your network. If this helps then I would be the network hickup.

  • Wayne VK4ACN
    Wayne VK4ACN Member ✭✭✭
    edited May 2020
    Options
    Ill see how it goes, if loses connection again, try the next step
  • Bill W2PKY
    Bill W2PKY Member ✭✭
    edited May 2020
    Options
    I forgot to do the factory reset and experienced radio crashes as well. After factory reset and reloading profiles all is well. Radio has been on 24X7 for days now with no disconnects. Perhaps engineering can add a popup to the upgrade process alerting the Op to the necessity to do a factory reset after firmware updates.
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited May 2020
    Options
    It is clearly mentioned in the release notes.

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