PGXL January update

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  • Updated 8 months ago
I have emailed Flex sales with questions about the PGXL orders weeks ago and have never received a reply. The last Flex update I saw was in early December.  Would flex please update us on the status?  

Thanks,
Burch K4QXX
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Burch - K4QXX

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Posted 8 months ago

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bobby

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Once they have your money you go to the bottom of the list, otherwise it wouldnt have taken 2 years to deliver some of the orders I thought there were laws about that from the federal trade commission, oops never mind government shutdown ...
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Gerald - K5SDR, Employee

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Bobby, down payments are fully refundable at any time. We have had a few along the way but not that many. Thanks to all who have remained patient. It is pretty embarrassing to us and very expensive for it to take this long.

The government shutdown seems to added about 1 week to transit time. The pallet sat in NY for about that long.

Gerald
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WW1SS - Steve

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I for one would not wait 2 years for an amp. Life is too short especially when there are other alternatives. I Love my Elecraft Amp. Delays with the amp, Delays with the new 6 series radios, Maestro delays, Software bugs not getting fixed, Smartlink server issues on and off see a pattern here. Been asking for NB fix for 3 years now. I still like the Flex.

How about an official word from Flex on this amp delay.

Ok I'm ready to get bashed here for my comments.
(Edited)
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mikeatthebeach .

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Yes
Another competitive Company has a
Pair of 1K80 devices prototype in development
So that means there will be more competition
To come !
73 Mike
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Bill -VA3WTB

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Steve, No problems with your comments. not all are fair,,but it is what it is. This is all part of being, or staying with  Flex, we can all chose. 

One reason many people are still waiting for their amp and not jumping ship is because the PGXL is not like most other amps, it is made to a higher standard then most and can do things others just can't.
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KF4HR

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... and can do things others just can't.

Bill can you elaborate on this?

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KY6LA - Howard, Elmer

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I can give you a few obvious examples

... the PGXL control panel is totally integrated into SSDR...

In addition to easier local operation, this makes remote operation of the PGXL and SSDR seamless so do not need a VPN to remotely control the AMP.


The PGXL will run SO2R seamlessly with the 6000 series completely eliminating the need for a second amp and/or second radio
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KF4HR

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Thanks for the reply Howard.  I have little interest in Contesting so the PG-XL Control Panel integration with SSDR is my main interest.  Although comparing prices with the SPE 1.5k V2, I'm weighing whether the SSDR integration feature is worth an extra $2k.
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Gerald - K5SDR, Employee

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I sincerely apologize for the lack of communication. We have been awaiting new shipments from the factory that were delayed through customs - we assume due to the government shutdown. We did receive the first pallet of amps yesterday that will need to complete and pass incoming inspection before shipment. Additional units are in transit to Austin. Hopefully, the shutdown won't last much longer and affect customers.

Shipments of our backlog are dependent on incoming product run rate from the factory. FlexRadio has to date born the cost of all of field upgrades, which have now been completed. No one is more frustrated by the delay than we are. We are making progress and the amps in the field are working well. Thanks to those of you who have been so patient. 

73, Gerald
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WW1SS - Steve

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Still does not answer his question?? Basic math that is you were between 40 and 75 and they had 113 units you would get one. Sounds like yours was shipped elsewhere.
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Richard

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Gerald,  

No my question has not been answered.  My assumption and told by FRS people, is that my number was initially at 30 then told at 70, and there was a total of 113 built in the initial Production Run that I would be getting one of those after rework and intense testing.  From what I am reading is that FRS has in fact reworked some and has stopped reworking/shipping any more left in the first batch.  My assumption working on many NPR's that the rework of those has stopped and they have been moved to the DE "Bone Pile". 

As another Orlando Hamfest is upon us I truly believe that any and all of us that did order at that time and was to be covered under the first Production Run, be contacted via a Private Email and be informed of the Shipping Date that they should expect.  You have a Shipment that arrived,  your Team is Inspecting and Testing them so there should be known data.   What say to be proactive to those that have invested so early in the process?

And to those that think this is "whining" have no idea what drives competition and Choices.

Richard - N4RWG
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Burt Fisher

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You are not whining, but even  if you were $1000 allows you to plus it was insulting to call anyone in this matter, whining.
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Gerald - K5SDR, Employee

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Richard,

We are cycling the new inventory we had in house back through the factory in Montenegro. That means we ship them back, they rework to final ECO standards, burn in and test, ship back to us, and we do incoming inspection before shipment.This cycle has begun but not long enough to establish a run rate that I am confident of communicating.

You were never at #30 based on a look at the database. I do agree that it would be good for us to be proactive with those of you who ordered very early. I would like to do that as soon as I am confident of what we are getting consistently from the factory. We got our first new shipment this week so that is not enough to establish a run rate yet.

I sincerely apologize that we have not been able to provide better information. 

To everyone, please refrain from personal comments or attacks back and forth. 

73,
Gerald
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Richard

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Gerald...   I do appreciate the update and Production to Shipping Flow Update.  Yes the "30" given to me at Orlando in '17 was thought to be a "wild guess" by FRS at the time but later when 70 was mentioned was a more realistic number.   Still within the first Production Run Numbers.   As always us Die Hard Flex Owners will stand By until you are ready to ship.

Again TNX for bearing with us.

Richard - N4RWG
(Edited)