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PGXL January update

Burch - K4QXX
Burch - K4QXX Member ✭✭
«13

Answers

  • dan flynn
    dan flynn Member ✭✭
    edited January 2019
  • Burch - K4QXX
    Burch - K4QXX Member ✭✭
    edited January 2019
    It is frustrating.  They tell you to not call but to email and then don't respond to emails.  You'd think sales would respond but I have had no luck. 
  • Michael Coslo
    Michael Coslo Member ✭✭
    edited January 2019
  • David-N5PSM
    David-N5PSM Member ✭✭
    edited January 2019
    I agree.   I do not feel that I am important to Flex Radio systems.
  • DL4RCE
    DL4RCE Member ✭✭✭
    edited June 2020
    Also wrote to sales but no answer. 73 Volker
  • dan flynn
    dan flynn Member ✭✭
    edited January 2019
    Since we have all engaged Flex in a monetary contract isn't it reasonable to expect a (timely) reply. 
  • David-N5PSM
    David-N5PSM Member ✭✭
    edited January 2019
    Dan, I agree with your observation.
  • mikeatthebeach .
    mikeatthebeach . Member ✭✭
    edited January 2019
    Well the PGXL is made by a third party So when FRS get more of them they Will inform people Best to call sales for info 73 Mike
  • Richard
    Richard Member ✭✭
    edited January 2019
  • K5UFO
    K5UFO Member ✭✭
    edited December 2019
  • KY6LA_Howard
    KY6LA_Howard Member ✭✭✭
    edited April 2019
  • bobby
    bobby Member ✭✭
    edited April 2019
    Once they have your money you go to the bottom of the list, otherwise it wouldnt have taken 2 years to deliver some of the orders I thought there were laws about that from the federal trade commission, oops never mind government shutdown ...
  • mikeatthebeach .
    mikeatthebeach . Member ✭✭
    edited January 2019
    My PGXL is fully paid for long ago Been waiting almost 2 years ( 21 months ) It will be ready when it is ready 73 Mike
  • Burt Fisher
    Burt Fisher Member ✭✭
    edited January 2019
    Weren't the deposits. "making money?" Paying $1000 and waiting 2 years one cannot fault them for frustration. Please name another amplifier where a $1000 deposit was made and no product, now  coming up to two years.
  • KY6LA_Howard
    KY6LA_Howard Member ✭✭✭
    edited January 2019

    EASY... I recall putting at least $1,000 down to buy Serial No 1 of the Signal One Transceiver... took about 30 months to get the first one..
  • Burt Fisher
    Burt Fisher Member ✭✭
    edited January 2019
    You will never see me put a deposit down for any ham equipment. I bought the 6400M just after the deposit came off and I wasn't that far behind those that paid a deposit.
  • KY6LA_Howard
    KY6LA_Howard Member ✭✭✭
    edited January 2019
    @Burt.. some of us are less risk adverse that you are... and we enjoy being a bit further ahead in the line.

    The cost of $1,000 for two years at then prevailing consumer bank deposit rates is less than a coffee at Starbucks.. probably why I don't drink coffee...
  • KF4HR
    KF4HR Member ✭✭
    edited January 2019
  • [Deleted User]
    edited April 2020
  • David-N5PSM
    David-N5PSM Member ✭✭
    edited January 2019
    Howard, Respectfully,      I do not believe you.   At the rate of PXGL reservations to deliveries I looks to me as if the  are only getting further behind and that would also explain the silence. 1000.00 deposit and nothing to show for it except .......promises?
  • David-N5PSM
    David-N5PSM Member ✭✭
    edited January 2019
    I am sure that several are thinking about another amp.... 
  • Burch - K4QXX
    Burch - K4QXX Member ✭✭
    edited January 2019
    Howard, I was not "whining" when I posted this question.  Flex has said the best way to communicate with them was through email.  They encourage you not to call on the phone, but to email  So I emailed a question regarding my order and never heard from them.  If that is "whining", then I guess I am a whiner. 

    I understand that the amp will get here when it gets here.  I have another amp so I'm not really in a hurry for it but it would be nice if Flex would at least answer emails.  I have been a Flex owner since the original 1000 and have owned 7 Flex radios over the years.  I have always gotten timely responses from them over the years when I have reached out to them until recently.  I understand they are extremely busy but for the sales department not to get back to a customer or potential customer doesn't make sense to me.  I guess it is because I am a "whiner".

    Burch
  • Oxford English
    Oxford English Member ✭✭
    edited January 2019
  • mikeatthebeach .
    mikeatthebeach . Member ✭✭
    edited January 2019
    Yes Another competitive Company has a Pair of 1K80 devices prototype in development So that means there will be more competition To come ! 73 Mike
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited January 2019
    Steve, No problems with your comments. not all are fair,,but it is what it is. This is all part of being, or staying with  Flex, we can all chose. 

    One reason many people are still waiting for their amp and not jumping ship is because the PGXL is not like most other amps, it is made to a higher standard then most and can do things others just can't.
  • dan flynn
    dan flynn Member ✭✭
    edited January 2019
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited April 2020
    David, you may think Flex is not telling the truth, up to you. They have begun shipping to all customers.
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited January 2019
    I am sure they are very busy, and will contact all of you or post here when they have time. But to say they are hiding something is just silly.
  • Craig Williams
    Craig Williams Member ✭✭
    edited February 2019
  • Burch - K4QXX
    Burch - K4QXX Member ✭✭
    edited January 2019
    Well, you didn't have to read this post.  Nobody forced you too.

    I wasn't complaining about the amp.  I was complaining about not getting a response from a message sent to Flex.  Some people have reading comprehension problems. 

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