PGXL January update

Burch - K4QXX

dan flynn

Burch - K4QXX

It is frustrating.  They tell you to not call but to email and then don't respond to emails.  You'd think sales would respond but I have had no luck. 

Michael Coslo

David-N5PSM

I agree.   I do not feel that I am important to Flex Radio systems.

DL4RCE

Also wrote to sales but no answer. 73 Volker

dan flynn

Since we have all engaged Flex in a monetary contract isn't it reasonable to expect a (timely) reply. 

David-N5PSM

Dan, I agree with your observation.

mikeatthebeach .

Well the PGXL is made by a third party So when FRS get more of them they Will inform people Best to call sales for info 73 Mike

Richard

K5UFO

KY6LA_Howard

bobby

Once they have your money you go to the bottom of the list, otherwise it wouldnt have taken 2 years to deliver some of the orders I thought there were laws about that from the federal trade commission, oops never mind government shutdown ...

mikeatthebeach .

My PGXL is fully paid for long ago Been waiting almost 2 years ( 21 months ) It will be ready when it is ready 73 Mike

Burt Fisher

Weren't the deposits. "making money?" Paying $1000 and waiting 2 years one cannot fault them for frustration. Please name another amplifier where a $1000 deposit was made and no product, now  coming up to two years.

KY6LA_Howard

EASY... I recall putting at least $1,000 down to buy Serial No 1 of the Signal One Transceiver... took about 30 months to get the first one..

Burt Fisher

You will never see me put a deposit down for any ham equipment. I bought the 6400M just after the deposit came off and I wasn't that far behind those that paid a deposit.

KY6LA_Howard

@Burt.. some of us are less risk adverse that you are... and we enjoy being a bit further ahead in the line.

The cost of $1,000 for two years at then prevailing consumer bank deposit rates is less than a coffee at Starbucks.. probably why I don't drink coffee...

KF4HR

[Deleted User]

David-N5PSM

Howard, Respectfully,      I do not believe you.   At the rate of PXGL reservations to deliveries I looks to me as if the  are only getting further behind and that would also explain the silence. 1000.00 deposit and nothing to show for it except .......promises?

David-N5PSM

I am sure that several are thinking about another amp.... 

Burch - K4QXX

Howard, I was not "whining" when I posted this question.  Flex has said the best way to communicate with them was through email.  They encourage you not to call on the phone, but to email  So I emailed a question regarding my order and never heard from them.  If that is "whining", then I guess I am a whiner. 

I understand that the amp will get here when it gets here.  I have another amp so I'm not really in a hurry for it but it would be nice if Flex would at least answer emails.  I have been a Flex owner since the original 1000 and have owned 7 Flex radios over the years.  I have always gotten timely responses from them over the years when I have reached out to them until recently.  I understand they are extremely busy but for the sales department not to get back to a customer or potential customer doesn't make sense to me.  I guess it is because I am a "whiner".

Burch

Oxford English

mikeatthebeach .

Yes Another competitive Company has a Pair of 1K80 devices prototype in development So that means there will be more competition To come ! 73 Mike

Bill -VA3WTB

Steve, No problems with your comments. not all are fair,,but it is what it is. This is all part of being, or staying with  Flex, we can all chose. 

One reason many people are still waiting for their amp and not jumping ship is because the PGXL is not like most other amps, it is made to a higher standard then most and can do things others just can't.

dan flynn

Bill -VA3WTB

David, you may think Flex is not telling the truth, up to you. They have begun shipping to all customers.

Bill -VA3WTB

I am sure they are very busy, and will contact all of you or post here when they have time. But to say they are hiding something is just silly.

Craig Williams

Burch - K4QXX

Well, you didn't have to read this post.  Nobody forced you too.

I wasn't complaining about the amp.  I was complaining about not getting a response from a message sent to Flex.  Some people have reading comprehension problems.