Password chars on community account registration

  • 1
  • Problem
  • Updated 9 months ago
  • Acknowledged
Trying to register a community account, I entered an alphanumeric password first. The server didn't accept it, suggesting to add some symbols: "Acceptable symbols include ($, #, ^, & ....)". The "..." is commonly interpreted as "and other like that" so I  added the underscore (_). But the server rejected my password once again. It accepted the password only with the "$" but not with the "_".

Underscore is the very common symbol so if it is not allowed for a password, it is better to mention it explicitly in the hint.
Photo of Eugene Muzychenko

Eugene Muzychenko

  • 4 Posts
  • 3 Reply Likes

Posted 9 months ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9149 Posts
  • 3467 Reply Likes
Official Response
The Community software is a SaaS product we lease form GetSatisfaction.  You will need to address this concern with them
https://getsatisfaction.com/corp/help-center/