Maestro won't boot / failed boot - maestrostartup is not responding

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
ran Maestro for 18 hours yesterday not a hiccup after my initial issues on 5g wifi.

today came in - booted the 6500 and then started Maestro

... maestro would not boot ... sat with grey screen and spinning circle of doom

took 3 shutdown and retstarts before it would get into the Maestro boot screen and then again would not find wifi I connected to last night.

finally managed after another reboot it found 2g and i connected to that

and it booted fine

ran for 5 mins then connected to 5g

connected ... eventually .. then errored with a pop up "Maestrostartup not responding" wait/close message from windows.

By the time I got back to Maestro with my camera to take a shot it suddenly and unprovoked .. booted and started SSDR

So something not booting right / failing on boot around wifi

It's also seems very warm round the screen area - upper middle of the screen

- now back to not rebooting

Open a service desk ticket ....

follow on

went to wired lan and made it forget the wifi - instant boot and no errors

def wifi related
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Simon Lewis

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  • frustrated!

Posted 4 years ago

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Tim - W4TME, Customer Experience Manager

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Official Response
Opening a HelpDesk support ticket is the correct course of action.