Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.1.5 | SmartSDR v4.1.5 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Maestro screen is blank while remote

AH0U
AH0U Member
edited November 2019 in FLEX-6000 Signature Series
I have my 6700 running at home on one panafall... my Maestro is at the office .. I connect and Neastro asks if I want to disconnect user at home... I do...then I go thru the selection of Radio and software and the Maestro comes alive but only shows the usual meters, no slices no A or B just the blank screen... ideas???

Answers

  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited February 2018

    I don't have a Maestro, but this has happened to me many times while using my iPad. In all cases I found that my test failed as the Flex radio was not connecting properly to Smartlink. In order to get the test not to fail, I have had to either reset my router, or remove power from my Flex and boot it back up. After that, the connect test passed with the green circle. For some reason, out of the blue, the radio seems to lose it's ability to properly communicate with Smartlink. As an aside to this, I also have L2TP VPN on my iPad with a computer using softether at the remote end. If I disable Smartlnk and enable the VPN, I have no problems connecting to the Flex radio, a 6500, in my case.


    Jim, K6QE

  • AH0U
    AH0U Member
    edited June 2019
    Thanks... that’s seems to work .... I hate computers!!
  • Ria
    Ria Member ✭✭✭
    edited November 2019
    It has to do with IP fragmentation, and fragmented UDP packets being blocked at the remote router. It's a well known issue. Engineering team is aware of this issue. Unfortunately it is something you just have to deal with. 

    VPN doesn't have this issue a lot of times, so that's another option. 

    Ria
  • AH0U
    AH0U Member
    edited November 2019
    Is there a well known sokution??
  • Ria
    Ria Member ✭✭✭
    edited February 2018
    Not at the current time, other than using a different internet connection that doesn't block fragmented packets.
  • AH0U
    AH0U Member
    edited February 2018
    Does changing the router fix it or getting away from Comcast??
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited February 2018
    Depends on where the problem is happening between your radio and the remote client and it is challenging to know what device is actually causing the problem.
  • AH0U
    AH0U Member
    edited February 2018
    When I went thru the registration process in AUTOMATIC mode it turned green, now it is red and says UPnP pass but the Forwarded ports both fail... any help???
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited February 2018
    If the circle is green, the radio can properly communicate to the SmartLink server.  Configure it either using uPnP or manual port forwarding until the test is green.  Only one of the types of configuration will pass, be that UPnP, manual port forwarding or Hole Punching.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories