Maestro screen is blank while remote

AH0U

I have my 6700 running at home on one panafall... my Maestro is at the office .. I connect and Neastro asks if I want to disconnect user at home... I do...then I go thru the selection of Radio and software and the Maestro comes alive but only shows the usual meters, no slices no A or B just the blank screen... ideas???

Jim Gilliam

I don't have a Maestro, but this has happened to me many times while using my iPad. In all cases I found that my test failed as the Flex radio was not connecting properly to Smartlink. In order to get the test not to fail, I have had to either reset my router, or remove power from my Flex and boot it back up. After that, the connect test passed with the green circle. For some reason, out of the blue, the radio seems to lose it's ability to properly communicate with Smartlink. As an aside to this, I also have L2TP VPN on my iPad with a computer using softether at the remote end. If I disable Smartlnk and enable the VPN, I have no problems connecting to the Flex radio, a 6500, in my case.

Jim, K6QE

AH0U

Thanks... that’s seems to work .... I hate computers!!

Ria

It has to do with IP fragmentation, and fragmented UDP packets being blocked at the remote router. It's a well known issue. Engineering team is aware of this issue. Unfortunately it is something you just have to deal with. 

VPN doesn't have this issue a lot of times, so that's another option. 

Ria

AH0U

Is there a well known sokution??

Ria

Not at the current time, other than using a different internet connection that doesn't block fragmented packets.

AH0U

Does changing the router fix it or getting away from Comcast??

Tim - W4TME

Depends on where the problem is happening between your radio and the remote client and it is challenging to know what device is actually causing the problem.

AH0U

When I went thru the registration process in AUTOMATIC mode it turned green, now it is red and says UPnP pass but the Forwarded ports both fail... any help???

Tim - W4TME

If the circle is green, the radio can properly communicate to the SmartLink server.  Configure it either using uPnP or manual port forwarding until the test is green.  Only one of the types of configuration will pass, be that UPnP, manual port forwarding or Hole Punching.