Has anyone else had TeamViewer blocked claiming commercial use?

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  • Updated 2 weeks ago
Like most all Flex users, I have used TeamViewer to access a computer that is local to my remote radio.  I use that computer for wsjt-x, logging, amplifier, tuner and antenna control. Twice now, TeamViewer has shut me down for supposed commercial use.   This is a 100% amateur radio hobby application of TeamViewer.  Has anyone else been shut down?  How did you get it restarted (last time we called ... this time, that's not working)?  Can someone recommend an alternative solution?  I do need to do the occasional software install at the far end that requires a restart and reconnect, so any replacement needs to have that feature.
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Sam Leach

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Posted 2 weeks ago

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NA0B

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I also use TeamViewer exclusively for amateur radio. A few months ago I received a warning via e-mail. I replied explaining what I do and suggesting they offer a reasonably license price for non-commercial use. I have had no problems since then.  Didn't you get warning? 

I do often like them in Facebook as suggested when you close a session. 
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Tim Ellam

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Yes I have but only on my iPad. I sent the required info to TeamViewer to make it clear I was not using it commercially months ago and have had no response. Using TeamViewer on my iPhone or PC is unaffected.


Tim VE6SH
(Edited)
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Sam Leach

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All I'm getting at my end is this notice: "You or someone you are connecting to is using TeamViewer for commercial purposes".  I am connecting only to the remote computer that I mentioned.  One other individual connects to that computer and they too are using it just for ham radio.  I didn't open the account on the remote computer, my partner did.  I will have him check whatever email account he used for that.  Thank you!
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Jeffrey Kerber, N3VE

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Sam, I got kicked from teamscrewer because I connected from my work PC once.  I now have been using Anydesk for about 2 years.  It is free and works well.

Good luck,

Jeff
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W3EX -- Tom

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I have had the same problem over the years. It seems that they flag you when you access a computer that is at a commercial address rather than a residence. I actually talked with someone at one point telling me that is what they go on and it doesn't matter if it not for commercial use or not. They are real sticklers about it. I don't know if they use the MAC address or what.
You might consider ANYDESK as an alternative.
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George Molnar, KF2T, Elmer

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Alternatives like Splashtop, or even Google's Chrome remote are good, too. 
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Cal Spreitzer

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Hi Sam,  I've been running TeamViewer (non-commercial) daily and luckily they have never shut me down yet!  I access the home shack (Metrocast) while on travel and also from the work QTH daily (via Verizon).   I don't leave it connected the entire day.  I only connect when actually operating for maybe 2 hours at a time. 

73 de Cal/N3CAL
(Edited)
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Duane, AC5AA

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I only run Teamviewer to help family members with computer problems.  They flagged me a month or so ago for suspected commercial use.  I think they're getting more aggressive about trying to weed out the freeloaders from the ones they want to support with free use.  I was able to send them a note and get reinstated for free service, but I have not tried using it for remoting my 6600 yet....
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Chris Tate - N6WM, Elmer

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TightVNC is the solution I have been using on my remote for years.  it does require either a static IP or dynamic dns, as well as opening up ports on your router or a vpn.  Its completely free and will not be shut down on you.
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Paul

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Agreed Chris but I wouldn't use it on the WAN without some form of encryption. Hence Tight VNC over a Softether VPN here. 100% reliable for many years. No big brother syndrome ;)
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Johan SE3X

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Seems to be same story in Scandinavia. Been flagged when connecting from home. Have a server at our office while there are fiber 100/100Mbps. Not used for anything workrelated. But seems not matter. Commercial adress in one end .. end of story and use. 

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Geoff AB6BT

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Has anyone tried ZeroTier?
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David Decoons wo2x, Elmer

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I too had been banned from TeamViewer because I connected from my work domain. I have since got them to lift the band after I explained what I use TeamViewer for.

I have since pulled a cable modem into my office with 400/50 service. I use the WiFi on the cable modem now :-)

Dave wo2x

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Tim Ellam

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Dis you calm or email? I have had absolutely no feedback from them

Tim VE6SH
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David Decoons wo2x, Elmer

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emailed them about six times.

They are very unresponsive.

Dave wo2x
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Sam Leach

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Tim,  

The account at the remote end was established by Chris VO1IDX.  He called TeamViewer and they told him to submit a trouble ticket.  I looked to see if I could submit something, but on the main TeamViewer site, it says that support tickets are accepted only from paying customers (license holders).  Chris is out of pocket today, so I can't ask how he was able to submit a ticket (maybe email invite ... I don't know).  I will ask him that when we are next in contact and report back here.  Thanks for your interest and your input!  Sam K3KLC / VO1CBL
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Tim Ellam

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Thanks Sam. That would be helpful. So far I have had no luck submitting via the on line form or by calling. I suspect they hope one will give up and buy a license!

Tim VE6SH
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Robert Rawson

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It has not happened to me but I think if you write to them and send a copy of your licence with an explaination of your use it may help them understand. I suggest the bandwidth usage is monitored by a bot of some degree purely logical and unable to apply the human element.

I’ll monitor thread as I foresee this being a recurring problem

Robert
M0RCX
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Bill / VA3QB

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Anydesk is the best alternative. I got accused twice a and had enough.
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Sam Leach

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That's pretty much the conclusion I've come to Bill.  We have a trouble ticket in on it, but what if the next time they pull the plug, Chris was out of town?  I'll look at Anydesk.  Tell us, if you launch the Anydesk application on startup, can you easily get back into the remote computer after a restart?  That's an important feature when you're making admin changes remotely.  Thanks  Sam K3KLC / VO1CBL
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Jeffrey Kerber, N3VE

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Sam, yes you can get back into Anydesk as long as you 'Set a password for unattended access...'  Also make sure you configure the BIOS to restart the computer after a power outage.  I really like Anydesk, it is easy to switch between my 3 displays.
Jeff
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John - K3MA

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If they do get back to your inquiry then here is the form email you get.


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John - K3MA

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Here is the link to the FORM that they want you to submit.  I am at this stage so I do not know how long they take to investigate.  Since it took them three weeks to respond to my initial email with a form email I think it will be a long time before they look into it based upon submitting the completed form.

http://cdn01.teamviewer.com/teamviewer/pdf/TeamViewerDeclarationOfPrivateUse.pdf?utm_source=TV-newsl...=

John K3MA
(Edited)
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Tim Ellam

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Thanks John. Do you have an email address or otherwise to send the from to Teamviewer?

Tim VE6SH
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Tim Ellam

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Sorry, I see it is in the prior post.

Tim VE6SH