Has anyone else had TeamViewer blocked claiming commercial use?

Sam Leach

Like most all Flex users, I have used TeamViewer to access a computer that is local to my remote radio.  I use that computer for wsjt-x, logging, amplifier, tuner and antenna control. Twice now, TeamViewer has shut me down for supposed commercial use.   This is a 100% amateur radio hobby application of TeamViewer.  Has anyone else been shut down?  How did you get it restarted (last time we called … this time, that's not working)?  Can someone recommend an alternative solution?  I do need to do the occasional software install at the far end that requires a restart and reconnect, so any replacement needs to have that feature.

NA0B

Tim VE6SH

Yes I have but only on my iPad. I sent the required info to TeamViewer to make it clear I was not using it commercially months ago and have had no response. Using TeamViewer on my iPhone or PC is unaffected.


Tim VE6SH

Sam Leach

Jeffrey Kerber, N3VE

W3EX -- Tom

George KF2T

Alternatives like Splashtop, or even Google's Chrome remote are good, too. 

Cal N3CAL

Duane_AC5AA

I only run Teamviewer to help family members with computer problems.  They flagged me a month or so ago for suspected commercial use.  I think they're getting more aggressive about trying to **** out the freeloaders from the ones they want to support with free use.  I was able to send them a note and get reinstated for free service, but I have not tried using it for remoting my 6600 yet....

ctate243

Johan / SE3X

Geoff AB6BT

Has anyone tried ZeroTier?

David Decoons, wo2x

Tim VE6SH

Dis you calm or email? I have had absolutely no feedback from them Tim VE6SH

David Decoons, wo2x

emailed them about six times.

They are very unresponsive.

Dave wo2x

Sam Leach

Tim,  

The account at the remote end was established by Chris VO1IDX.  He called TeamViewer and they told him to submit a trouble ticket.  I looked to see if I could submit something, but on the main TeamViewer site, it says that support tickets are accepted only from paying customers (license holders).  Chris is out of pocket today, so I can't ask how he was able to submit a ticket (maybe email invite ... I don't know).  I will ask him that when we are next in contact and report back here.  Thanks for your interest and your input!  Sam K3KLC / VO1CBL

Tim VE6SH

Thanks Sam. That would be helpful. So far I have had no luck submitting via the on line form or by calling. I suspect they hope one will give up and buy a license! Tim VE6SH

Bill / VA3QB

Anydesk is the best alternative. I got accused twice a and had enough.

Sam Leach

That's pretty much the conclusion I've come to Bill.  We have a trouble ticket in on it, but what if the next time they pull the plug, Chris was out of town?  I'll look at Anydesk.  Tell us, if you launch the Anydesk application on startup, can you easily get back into the remote computer after a restart?  That's an important feature when you're making admin changes remotely.  Thanks  Sam K3KLC / VO1CBL

Robert Rawson

It has not happened to me but I think if you write to them and send a copy of your licence with an explaination of your use it may help them understand. I suggest the bandwidth usage is monitored by a bot of some degree purely logical and unable to apply the human element. I’ll monitor thread as I foresee this being a recurring problem Robert M0RCX

John - K3MA

John - K3MA

Tim VE6SH

Tim VE6SH

Jeffrey Kerber, N3VE

Sam, yes you can get back into Anydesk as long as you 'Set a password for unattended access...'  Also make sure you configure the BIOS to restart the computer after a power outage.  I really like Anydesk, it is easy to switch between my 3 displays.
Jeff

Sam Leach

Tim VE6SH

W3EX -- Tom

Sam Leach

W3EX -- Tom

Bill / VA3QB

Nope ...   works great for me.  I have  3 computers running at home with no keyboards of monitors . One as a weather station and the other two for hamradio apps that connect to my Flexradio.