hardware release

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  • Updated 2 years ago
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Is this really serious that perhaps the Maestro is only available again in September ..... I wait now since last October on my Maestro which I have since paid.
That is just ridiculous
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Harald Waltisberg

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Posted 2 years ago

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Gerald - K5SDR, Employee

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Official Response
Here are all the facts regarding Maestro delivery:

1. We successfully shipped a VERY large number of Maestros between May and September of last year.
2. A very well known supplier changed their spec on a key component we use. We redesigned our PCB and software to meet the new specification and were ready for production in October.
3. We discovered right before production that there were critical but subtle problems with their component. We contacted their engineering team after we confirmed to the best of our ability that they did not meet their own specification.
4. We have spent at least 8 man months both attempting to work around the problem and running test after test at their request.
5. I personally escalated the problem to the company's Senior VP/GM back in January and started to get increased momentum. They even got their suppliers involved, which slowly but ultimately led to a solution. They eventually put a team of their top engineers on the problem.
6. Even power supply chips have firmware these days that can have bugs from the vendors - very well known ones.
7. No, we did not have the option to change out the component without scrapping a huge value in other components. We can change after we expend the current inventory sitting at the factory.
8. On May 15 we received engineering and management buy in to deliver new firmware that has been tested on Maestro and resolves two of the three spec issues we reported. Our testing indicates that the most critical problems are fixed with this firmware.
9. The third and final issue can be worked around on our PCB with added components and cost to us.
10. We have added the new circuit to the board and are moving to build a new prototype to test confirm the changes. After that we will release to production.
11. Given the need for the new PCB spin, our best estimate now for delivery to begin is August/September.
12. With the exception of the added components we have all parts in stock to complete our current backlog.
13. The statement on the website about demand goes back to before we discovered the problem. It is an oversight that it remained there.
14. If you already have a Maestro, this has no effect on you.

If you have an order in place, please accept my most sincere apology.

Gerald, K5SDR
President and CEO