DAX Driver Errors, Windows 10, Current software

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I've owned a 6700 for months, but due to my time commitment to the Bouvet DXpedition, I've just now found time to really set it up.  I downloaded  the latest software and am using Windows 10 on a custom built computer.  All went well for a time.  I incorporated the DXLab Suite, N1MM, and SO2R functionality.  However, when I tried to set up RTTY, things went amiss.  I got a message from DAX saying "Driver Error," and lost all connectivity with DAX (TX, Slice 1 & 2).  A friend suggested I uninstall all software and then reinstall it.

My questions: 

Many of the posts I've found on this topic are somewhat dated and relate to Windows 7.  Is the uninstall advice still current?  Are their different uninstall procedures with Windows 10?  (Seems simpler with 10??)

Is there a "fix" to prevent this from happening again?

I assume I will loose all the setup I've done for DXLab, N1MM, SO2R, etc.  Correct?

I'm open to offline or phone "walk throughs."

Ralph --  K0IR
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Ralph Fedor

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Posted 11 months ago

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Tim - W4TME, Customer Experience Manager

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Many of the posts I've found on this topic are somewhat dated and relate to Windows 7.  Is the uninstall advice still current?  Are their different uninstall procedures with Windows 10?  (Seems simpler with 10??)

No.  If DAX is causing a problem, manually reinstall it
https://helpdesk.flexradio.com/hc/en-us/articles/204017069-How-to-Manually-Re-Install-DAX-Drivers


Is there a "fix" to prevent this from happening again?

In general, once DAX is installed, there is no need to uninstall it, even when doing SmartSDR software upgrades.  However, Win10 updates seem to clobber the virtual sound card drivers where a manual reinstall (see above) is needed to recover.  The only we I know to prevent this from happening is to not allow for Windows 10 updates.


I assume I will loose all the setup I've done for DXLab, N1MM, SO2R, etc.  Correct?

Not necessarily. If the third-party app is assigned windows sound devices by name rather than their index number, all should be OK.
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WX7Y

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Just for a test turn OFF your Firewall software in windows AND or any aftermarket internet protection software.
I use AVAST here and TWICE now after a update to the protection software it has blocked the CAT and DAX ports from talking to the radio and I had to re-create my exceptions. 

Really uninstalling and re-installing your DAX software isn't required UNLESS the program has lost or corrupt some of it's files. 

Worked for me but may not work for you

73's
Bret
WX7Y
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Bill Axelrod

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Ralph,

     One of the "gotchas" in Windows 10 is connected to the windows updates.  Often, when Win 10 does an update it 'eats' the DAX and sometimes CAT software and forces a re-install.

     Some protection apps get in the way.  Tim's advice is the gold standard.

73///   Bill K3WA
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Ralph Fedor

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I'm not the sharpest tack in the box when it comes to computers, so excuse my level of understanding.  Here is what I get on my screen when I do the above:

C:\WINDOWS\system32>cd \Program Files\FlexRadio Systems\SmartSDR v2.0.19-64bit Drivers\IQ_DAX
The system cannot find the path specified.

What am I doing wrong?

Thanks.

Ralph
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Ralph Fedor

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Tim -- Thank you.  I feel like I'm using up a lot of bandwidth and patience here.  I'd kind of like to crawl into a hole.  But --- I got this far, now what?

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>SmartSDR_IQ_DAX_uninstall.bat

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>REM Uninstall the Slice DAX driver

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>REM 64 bit version

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>REM ** Must be run with elevated Administrator rights **

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>regedit /s RemoveRegistryEntries.reg

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>.\wdreg -inf SmartSdr_IQ_DAX.inf -log "C:\Users\Ralph\AppData\Roaming\FlexRadio Systems\InstLogs\SmartSDR_IQ_DAX.txt" uninstall
WDREG utility v10.40. Build Oct 17 2011 12:38:06

Processing HWID FlexRadioSystems_DAX_IQ
Non-DIFxAPI uninstall, driver_in_store 1, devnode_exists 1, devnode_found 1
Uninstalled 1 devnodes
LOG ok: 1, ENTER:  DriverPackageUninstallA
LOG ok: 1, ENTER:  DriverPackageUninstallW
LOG ok: 1, Uninstalling driver package C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX\SmartSdr_IQ_DAX.inf...
LOG ok: 1, Successfully uninstalled 'C:\WINDOWS\INF\oem1.inf'.
LOG ERROR(3): error 2, Failed to uninstall device instance ID 'ROOT\MEDIA\0000'.
LOG ok: 1, No devices found for C:\WINDOWS\System32\DriverStore\FileRepository\smartsdr_iq_dax.inf_amd64_f52991aefb580822\smartsdr_iq_dax.inf uninstall.
LOG ok: 1, Successfully deleted properties for driver store entry 'C:\WINDOWS\System32\DriverStore\FileRepository\smartsdr_iq_dax.inf_amd64_f52991aefb580822\smartsdr_iq_dax.inf'.
LOG ok: 0, Uninstall completed.
LOG ok: 1, RETURN: DriverPackageUninstallW  (0x0)
LOG ok: 1, RETURN: DriverPackageUninstallA  (0x0)
difx_uninstall_inf: err 0, last event 3, last error 2. SUCCESS
CM_Get_DevNode_Status ret value 0, status 180200b, problem 0
INF copy %WINDIR%\SmartSDR_IQ_DAX.inf cannot be deleted: The system cannot find message text for message number 0x%1 in the message file for %2.

Removed ROOT\MEDIA\0000
uninstall: completed successfully

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>REM Clen up all installed files

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>del C:\WINDOWS\inf\SmartSdr_IQ_DAX.inf

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>SmartSDR_RXAudio_DAX_install.bat
'SmartSDR_RXAudio_DAX_install.bat' is not recognized as an internal or external command,
operable program or batch file.

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>



What goes after this prompt??

Ralph
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W4KCN

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Sorry I misled you below.  I was only using the path you had provided which is incorrect.

Timmy appears to have you in the right direction.
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Tim - W4TME, Customer Experience Manager

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Ralph,

C:\Program Files\FlexRadio Systems\SmartSDR v2.0.19\64-bit Drivers\IQ_DAX>SmartSDR_RXAudio_DAX_install.bat
'SmartSDR_RXAudio_DAX_install.bat' is not recognized as an internal or external command, operable program or batch file.

The batch file you tried to run, SmartSDR_RXAudio_DAX_install.bat does not reside in that folder.

You need to run: SmartSDR_IQ_DAX_install.bat from that folder
(Edited)
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Ralph Fedor

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Sorry Tim --- Still confused here.  In the new version of software, has there been file name changes?  In your 19 step process, step 10, I don't see the file:  SmartSDR_RXAudio_DAX_uninstall.bat  or its install counterpart. 

 Instead I see, SmartSDR_RX_DAX_uninstall  and its install counterpart.

Are these the intended files?

Do I absolutely have to do this through the command window?

Ralph - K0IR




  
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Tim - W4TME, Customer Experience Manager

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Yes, there could have been a file name change.  In that folder, run the uninstall version of the batch file first, then run the install version.
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W4KCN

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>cd "c:\Program Files\FlexRadio Systems\SmartSDR v2.0.19-64bit Drivers\IQ_DAX\"
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Ralph Fedor

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I am still struggling with this.  It has to be operator error, but I get this every time.  

C:\WINDOWS\system32>cd c:\Program Files\FlexRadio Systems\SmartSDR v2.0.19-64bit Drivers\IQ_DAX
The system cannot find the path specified.

C:\WINDOWS\system32>cd: c:\Program Files\FlexRadio Systems\SmartSDR v2.0.19-64bit Drivers\IQ_DAX
The filename, directory name, or volume label syntax is incorrect.

Sorry --- but I really appreciate any help.

Ralph - K0IR
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Ralph Fedor

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T wrap this up, here's what I ended up doing:

The combination of typographical errors, file name changes  between versions, and my skill level were more than I could deal with in the time I have available.  Instead I did this ----  I went to the Windows 10 program menu, right clicked the SmartSDR v2.0.19 icon, hit the UNINSTALL option and uninstalled the file.  I then went to my Downloads folder and re-installed SmartSDR.  All my settings were preserved and everything is working great again.  This took 5 minutes.

Ralph - K0IR
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W4KCN

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Make sure to include the double quotes for paths with spaces:

cd "c:\Program Files\FlexRadio Systems\SmartSDR v2.0.19-64bit Drivers\IQ_DAX\"
(Edited)