Can’t get FlexControl to install again after SmartSDR upgrade to v1.4.3.

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  • Problem
  • Updated 4 years ago
  • Acknowledged

Can’t get FlexControl to install again after SmartSDR upgrade to v1.4.3.  (Didn’t get it to work in v1.4.0 either.) Remember having a problem with com port assignment conflict in an earlier version and was eventually able to change to 99, but now FlexControl doesn’t even show up as a COM device or port in Device Manager at all. 

Have removed all instances of SmartSDR, CAT, DAX and FlexVSP installations and reinstalled SmartSDR v1.4.3 a couple of times, each without getting FlexControl to install.  FlexRadio instructions on “How to change Com Port Assignment for a FlexControl” not of use for me because the “FlexControl USB Control Knob (Comxx)” device described is not even seen in Device Manager for me.  Only Com Ports shown are FlexRadio Virtual Serial Port (COM14) and FlexRadio Virtual Serial Port (COM4), and neither of these will show the “Advanced” Properties option described to change their Port Settings.  Have tried using each of my available USB ports.

Radio=Flex6700 PC=Surface Pro3 OS=Windows 8.1 (All updates installed.)

I don’t recall how this port issues was resolved in the past so need some help in getting the FlexControl to install.  What am I missing?

Photo of KD3VK Ken

KD3VK Ken

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Posted 4 years ago

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Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
Ken - are you still experiencing an issue?  if so, please submit a support ticket via our HelpDesk (http://helpdesk.flexradio.com) so we can assign you a case number.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   Once the support ticket is submitted, a support engineer will be in contact so we can work on the issue.