Anyone else getting daily crashes with SSDR 1.10.8.39?

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  • Updated 11 months ago
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It seems like deja vu, all over again.

I upgraded to SSDR 1.10.8.39 on my 6700. I found the direct USB connection for my Expert Systems 1.3K-FA and improved DStar capability great, but...

I am experiencing crashes and lock ups of my 6700. I get SSDR's lost network connection with my 6700, and when I quit SSDR and restart it, I can't find my 6700. The only way to find my 6700 again is to shut the 6700 down and restart it (it does not quickly power off, but takes a while to consider the command). Occasionally this will only keep it working for 10-15 minutes before it crashes again!

Having been down this road before, I pressed the "OK" center button and the power button, did a factory reset, unplugged the power, replugged the power, turned it on and imported all BUT my preference settings.

This seems to work for most of the day, after which it crashes again!

Is this just me?

Is anyone working on this unexpected "feature"?

Help!

Vy 73,
Roy AC2GS
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Roy Laufer

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Posted 2 years ago

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Frank Allen

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Most of my crash problems went away when I rerouted my Ethernet away from the coax. I was getting RF ,a certani frequencies, and down I would go. Fun stuff.
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Marv

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Everything is rock solid for me.  I have the 6500 and no problems.
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Roy Laufer

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Well, I'm glad to read that everything is peachy over there. 

I wish that I could say the same here.

It definitely isn't an "RF thing" since it is repeatedly crashing without any transmitting going on through the day.

And it isn't an ethernet switch thing, since the 6700 isn't just dropping the network connection, it is locking up and requires a reboot, not just a power cycle of my ethernet switch.

As an experiment, after a factory reset, I only imported my transverter and frequency memories to see if the crashing might stop - since previous factory resets with all but my preferences re-imported survived for the better part of the day, I won't be able to tell if this improved the situation until tomorrow...

"Life on the bleeding edge...."
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Ed.G, Software Engineer

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Roy, can you send your export file (.ssdr_cfg) to integration@flexradio.com
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Tim - W4TME, Customer Experience Manager

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Please do a full export using v1.10.8 and send him that file.  Old config files will not have any useful debug info in them.
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HB9CQK

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OK, consider it done Tim.

73, Frédéric, HB9CQK
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Tim - W4TME, Customer Experience Manager

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TNX OM
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Giulio

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Crashes also here...
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Giulio

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Network problems now doesn't crasg anymore
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Roy Laufer

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Consider it done, Ed.
Thanks!

Vy 73,
Roy AC2GS
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NX6D Dave

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Roy -- no it is not just you.  I'm seeing this problem as well as are several others.  It is being aggressively pursued.  As this is a beta release, you may want to back off to the previous version until the problem is found and fixed.
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Bob G W1GLV

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Rock solid here.
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Phil m0vse

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I seem to be getting the "daily crash" with 1.10.8 but I accept that it is a "beta" so not entirely unexpected. I operate 99% of the time with my Maestro but I can fire-up SSDR if an export is wanted. 

The last time my 6500 crashed, a continuous tone of about 250hz started coming out of the Maestro speaker. A long-press of the power button is always required to shutdown the 6500.

73 Phil
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Wayne VK4ACN

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I got 2 crashes yesterday, saying lost network connection and a tone coming from the speaker, today its been on all day and not a crash (yet)
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Andy M5ZAP

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I had the same experience as Phil M0VSE but running SSDR 10.10.8 on PC. Flex locked with a continuous tone and had to perform a long keypress to reset the flex.

On restarting SSDR the first start was slow after selecting radio and the panadaptor and receiver layout was all changed from previous session.

73 Andy

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Alex - DH2ID, Elmer

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No crashes here with Windows 7. Are you using 10?

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/problems-connecting-to-the-i...

This seems to be a 10 problem... 73, Alex - DH2ID
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Bill W2PKY

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Alex, I have had a lot of crashes on Win7 Pro; Has nothing to do with the PC O/S.
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Mike - VE3CKO, Elmer

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My 6700 locked up overnight, lost connection. Power button didn't react as normal so held the power  button down for about 8 seconds I'd guess and it proceed to power down. Powered it back up and all seems well.
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Hojon Lee

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Same Here!
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k3Tim

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upgrade to SSDR 1.10.8 went smoothly following the procedure Flex outlines. A few extra restarts of the Windows-10 PC were thrown in for good measure. S/W is working well and it seems to have brought 10 meter band alive for the ARRL 10 meter contest, nice bonus..

A few days after the SSDR update, Win10 was also updated w/o problems. Three PC are running Win10 w/o issues.

k3Tim
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Ernest - W4EG

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I similarly experienced the same as K3TIM.
First, I made sure that my Win10 was up to date.
Second, I followed the instructions given by FRS
Third, Software that I was having issues with; came to life and got along  quite             well with Win10
Fourth, I am a happy v1.10.8 user!
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Jay / NO5J

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Remember it's Windows, no such thing as too many reboots. Reboot often, Microsoft won't mind. You could waste time wondering why, or save time by rebooting until it behaves again. The answer to the why thing is ... It's Windows. 

 SDRgadgets

73, Jay - NO5J

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Bill W2PKY

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Jay-
The O/S in the radio is not Windows; when the radio crashes it's not Windows, it's the code in the radio.
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NX6D Dave

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The radio is essentially a Linux box.
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Roy Laufer

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I doubt that this is a "client-side" problem with Windows 10 to blame. Something very similar happed earlier - it was a server side programming error where memory was being was being locked away until it ran out and the 6700 crashed with that same buzz.
(I thought it was a bad interaction with my "Global Profiles", but even though I did not re-install them, my 6700 crashed again in a day).

I find factory resetting and re-importing my profiles gives me a day before the next crash, while just recycling the 6700 gives me less time between crashes.

I have confidence that FRS will track it down and fix it, as they did before.
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Rick Hadley - W0FG

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No problems here and 1.10 has been running 24/7, under Win10 on SSDR, or the Maestro since the upgrade. I did lose the Flex Control once, when switching back to a loaded SSDR from the Maestro, but a restart of SSDR fixed that.
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Mike - VE3CKO, Elmer

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Being connected thru my Maestro, the connection disconnected through the night. Went to my computer in the shack to connect, nothing there. My 6700 locked up overnight, lost connection. Power button didn't react as normal so held the power  button down for about 8 seconds I'd guess and it proceed to power down. Powered it back up and all seems well.  The 6700 locked while it was connected to the Maestro, not a windows computer. So in my case it's obvious not a windows related issue.
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VE7ATJ

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Mine's been boring since I installed 1.10.8.39.  Works consistently and every time.  However, mine is connected via direct cable, no Maestro, and I only bring it up when I need it.  But I'm running it on Win10.  (Never had a problem).
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Ernest - W4EG

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I installed v1.0.8 and my F-6700 has been working without any failures. I am also using Win10;.
and HRD  with no issues on SSB or  digital modes. 
The radio is available for use from daylight to late evenings.
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Roy Laufer

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It's always nice to hear that more fortunate people are experiencing no problems.

Back here, in the trenches, I tried a full factory reset plus temporary power pole disconnect. I then decided not to restore any of my default settings and just let it quietly 'receive' as a general coverage receiver.

By the morning it had crashed again.

Oh, well.

I am sure that FRS will find the bug and squash it.
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Clay N9IO

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FWIW No issues here.

Win7 Pro, 6300 with Maestro.

Ran all weekend chasing a little DX.

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Ross

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I am also having the "lost network connection" issue intermittently with my 6500. SmartSDR shuts down and I can hear a low level tone coming from my speakers. Seems to happen just about everyday after the radio has been on for a while. Cycle power button on the radio and it boots back up with no problem and SSDR will connect.
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Mike - N1MD

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I have experienced this once since upgrading. The radio suddenly shut down, an error message came up to the effect of "lost connection with the radio" and a low tone was coming from my headphones. I also cycled the power button on the radio and the radio re-connected and I was able to proceed. I upgraded immediately when the new software was available. I have been on the air for one to two hours daily since then. Have not been in a prolonged contest since upgrading. I have a 6700 and Maestro.
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Leo Hoffmann

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Mine was fine till today....Crashes aprox every 14 minutes...Says "SmartSDR has lost connection to the radio. Please reconnect".... using a Flex 6500 with the new beta Ver.1.10.8.30.....Also ...bottom right of screen  shows Message "Client connected from IP 192.168.0,7".......flashes for 8 sec then repeats every 6 sec ......driving me crazy... Leo, kk0usa
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Tim - W4TME, Customer Experience Manager

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If you have not power cycled the radio, do so.  If you still have issues, then it sounds like you have a network connectivity issue.
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Leo Hoffmann

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thanks ...will ck issues,
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Leo Hoffmann

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Reset router....problem resolved...Thanks 
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Andy M5ZAP

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Hi all.


As reported in my reply to an earlier post in this thread, I had a robust crash free experience with Smart SDR 1.9.13. After upgrading to 1.10.8.39 beta I had regular lockups with unresponsive software and 6500 plus a continuous audible tone. The only recovery route was to press and hold the on off switch until a reset ocurred.

There was no error message displayed just a locked radio and software.
<
I have had to downgrade back to 1.9.13 and all again it is now perfectly stable.

I have two questions

1- has FlexRadio acknowledged this fault with the beta software ( there has been replies alluding to communications issues causing problems but not acknowledging a software problem with the beta release when there are no comms issues)

2- if the flex is in this state will it respond to a remote switch off request via the external rear remote connector. Is this hardware or software driven. I need to know this so when I operate remote can I switch off an unresponsive rig via remote or is a long power button press the only way to reset the transceiver which is obviously not possible when operating remote.

Many thanks

Andy M5ZAP
(Edited)
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NX6D Dave

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Alpha testers are looking at a new version that may solve the crashing problem.  It's probably still too soon to tell.  A very large amount of effort has gone into isolating, correcting and testing this problem over the last few weeks..  Perhaps more should have been said about it.
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Andy M5ZAP

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Hi Dave. Any news on the progress, not after a running commentary but some updates to progress would be appreciated.

Thanks!
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Roy Laufer

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Just in case anyone is keeping score, the second released 1.10 beta, 1.10.15.43 is crashing erratically just like the first beta crashed. Occasionally, when I am trying to talk on my 6700, but much more often as it is quietly sitting there just receiving.

(Yes, I reset to factory defaults and unplugged the power. Yes, I am very glad to hear that YOU aren't having any problems whatsoever.)

(Gee... It's fun being a cranky old guy!)

Just sayin'...
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David Warnberg

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Are you experiencing any other computer issues?  Have you tested memory or checked the hard drive recently?  This smells of a computer issue to me..

Good Luck

David
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Roy Laufer

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Thank you David!

No, my computer is fine.

No, this is not a computer issue, or a switch issue. This is 1.10 beta firmware issue, that doesn't seem to manage its memory well, runs out of it, and goes into an electronic equivalent of a fetal position.

When my 6700 (often) locks up this way, if I do the usual power down, rather than the "quick Powerdown" it takes an inordinate amount of time to shut down - this is not because my computer is having any issues or my switch is having issues, it is because (unfortunately) my 6700 is having issues.

(But then, I've only been "playin' around" with computers for four decades, so what the heck do I know?) 

It's tough sometimes here on the "bleeding edge"...

<grin>
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David Warnberg

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Good to know, I mistakenly thought you where referring to your computer crashing and not the radio. 
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Cal Spreitzer

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FWIW I've been running the 1.10.15 Beta since it's release and had no crashes on my 6500 until yesterday!  Yesterday was my first attempt to run CW skimmer with DAXIQ turned on.  The radio locked up after about 4 hours.   Maybe just a coincidence but I've had the radio on 24/7 the entire time and had no freezes until then. 

Cal/N3CAL



(Edited)
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HB9CQK

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Unfortunately I have to confirm what Cal and Roy have written above: My 6700 also locks up and can only be recovered by a long power button press. I am using 1.10.15 beta. My impression is that it happens less frequently than with the previous beta though. With 1.10.8 it happened almost daily (running 24/7). Now it happens one or twice a week.

One more thing: DAX seems to quit service and I can only recover by restarting Windows 10. I have this on two computers, one of them brand new.

73, Frédéric, HB9CQK