After update to 2.1.30 Flex Unable to connect on SmartLink

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  • Problem
  • Updated 8 months ago
I make update to 2.1.30 version on my Flexradio flex-6500, on local no problem available on PC and Maestro too, but I try to connect in my office on SmartLink connection but not work property, I tried to logout and login again on SmartLink account but no chance to work, after click on "Connect" green button sistem ask me "Unable to connct the radio. Please try again" why?
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Posted 8 months ago

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Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
The MAC address of the radio changed with SmartSDR v2.1.  If you use DHCP reservations and have manually set up port forwarding or UPnP to a specific IP address, you need to reconfigure this for the new MAC address.  This was covered in the Release Notes.