Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?
SmartSDR v4.1.3 | SmartSDR v4.1.3 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes
The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

SMARTSDR CAT Not Opening

Andrew O'Brien
Andrew O'Brien Member ✭✭✭
in SmartSDR CAT

SmartSDR CAT 4.1.3 was working fine . Today when I boot SmartSDR it and DAX open but not CAT . I tried rebooting PC and the 8400 but to no avail . Re-install SmartSDR CAT ?

Andy K3UK

Comments

  • Mark NS9N
    Mark NS9N Member ✭✭

    I am having the same issue with my 8400. CAT windows can be opened but indicates that all of the CAT profiles are "Not Present". If I reboot the computer, sometimes CAT will open and operate correctly. This has started to happen after I loaded v4.1.3. I have done a hard reset and the issue remains. I really don't want to have to remove all my CAT profiles but if this is the only case, OK. But please someone at Flex respond if a SW update coming will fix this issue?

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    There is no software fix for this as it is likely something else causing this to happen. We can't recreate this in a lab environment. Once you do that, you can then fix it. You may wish to open a support ticket.

  • Mark NS9N
    Mark NS9N Member ✭✭

    Thanks Mike, since I can recreate this every time I boot my Flex, any ideas what to try to fix it or just put in the support ticket?

  • KH6XX
    KH6XX Member ✭✭

    Might want to try changing bands and see it corrects. I often have this situation at start up but once I change bands (I use FrStack) the connection completes.


    Randy

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Do you have another computer you can test this with? There might be more going on under the covers that is impacting this on Windows.

  • Andrew O'Brien
    Andrew O'Brien Member ✭✭✭

    After being off for a few hours (PC and rig) it is now working . I think it might be more PC than Flex.

    Andy K3UK

  • Mark NS9N
    Mark NS9N Member ✭✭

    After a lot of work this morning, I learned a few things and identified another.

    1. I used the Windows System File Checker (SFC) and DISM to make sure there were no drivers issues. Surprise, there were and running these two File Checkers fixed those issues.
    2. Ran Windows Defender Security Scan (off line) and found no issues.
    3. Windows Security found an issue under the Device security tab. Please see attached file. Not sure if this poses any CAT issue but I did update to v4.1.5 and these issues still exist. Notice they are all Flex related.

    I am not sure if these security issues are still causing an issue but at least for now, 4 out of 5 SDR boot tries load CAT correctly. As a side note, I do find that if my computer is booted completely before I boot the 8400, this seems to help. In the past, I booted both the computer and the Flex at the same time. It is a race to see which one boots first but since I don't leave my computer or my radio on when I am away, booting at the same time does reduce the overall time to get the Flex operational.

    Time will tell if I have found a working solution but I also did try changing bands and this did not help when CAT does not load correctly. For reference, I am running Windows 11 Pro Ver 25H2 OS Build 26200.7462

    Flex Security.jpg
  • WX7Y
    WX7Y Member ✭✭✭✭

    Once in a while my CAT gets broken and won't start, I have found that in Windows Task Manager that there is a SmartSDR CAT already running, but no desktop app comes up.

    in Task manager I **** the SmartSDR CAT process then restart the CAT app and it works just fine.

    Just a thought

    73

    Bret WX7Y

  • Mark NS9N
    Mark NS9N Member ✭✭

    Thanks Bret, I will give that a try next time it does not load correctly. So far 6 out of 6 perfect loads.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories