Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.1.5 | SmartSDR v4.1.5 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Maestro A, SSDR 4.1.3, HRESULT error

Pat W5VY
Pat W5VY Member ✭✭
in SmartSDR for Maestro and M models

Upgraded Maestro A to SSDR 4.1.3. Have +/Early license. Getting a pop-up on Maestro when connecting to F8600. "An error has occurred starting the audio output device(NullReferenceException) Please scan the QR Code. Scanning the QR, I'm directed to the HRESULT Error Codes Resolutions page by Tim. SSDR starts on the Maestro (behind the pop-up) and the pop-up can't be retired….OK button does nothing. Where is the Hex HRESULT code displayed? Ran the Microsoft Win 11 Audio Troubleshooter. No joy.

DAX and CAT running on Windows 11. I think the Profile being used in the Maestro has DAX enabled…but can't access menu to verify. Is the "audio output device" part of the Maestro A or Windows PC? Device Manager view of Audio inputs/outputs looks OK…no recent events.

Using PC SSDR everything runs fine.

Pat, W5VY

Best Answer

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Answer ✓

    You will need to open a support ticket.

Answers

  • Pat W5VY
    Pat W5VY Member ✭✭

    Thank Mike. Ticket opened.

    73,

    P

  • Pat W5VY
    Pat W5VY Member ✭✭

    I removed power, removed the battery and let the Maestro A just sit for a few minutes. Reconnected power and it completed a boot to 4.1.3 and connected to the 8600. It was VERY sluggish to any input. The profile list was blank. After a couple of hours the Profile list was back. It was randomly disconnecting from the 8600 for a while but that seems to have resolved. I'll probably retire it before long and replace with the "C" model.

    73,

    Pat, W5VY

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    It sounds like it might have to come back for a spa day.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories