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Maestro C Unstable

Flexed
Flexed Member ✭✭
edited April 3 in Maestro

This morning, while using SmartSDR on my laptop and Maestro C simultaneously, I encountered a critical issue with the Maestro. The following sequence of events occurred:

  1. Unexpected Shutdown: The Maestro C screen suddenly went dark while in use.
  2. Unresponsive Power Button: Attempts to power the unit on using the power button were unsuccessful.
  3. Extended Power Button Hold: Holding the power button also produced no response.
  4. Power Cycle (15 minutes): After disconnecting power for 15 minutes, the Maestro C powered on.
  5. Radio Selection Failure: The unit powered on, but the screen went dark again upon reaching the radio selection screen.
  6. Continuous Reboot Loop: Pressing the power button results in a reboot, but the screen consistently goes dark at the radio selection stage.
  7. Wired Network Test: Connecting a network cable did not resolve the issue.
  8. External Display Test: Connecting an external display yielded no results.
  9. Community Search: I searched the community forums for similar issues and solutions, but found nothing relevant.

Video: https://photos.app.goo.gl/jhk82sqtkDRr64sx9

Any Ideas?

Answers

  • Trucker
    Trucker Member ✭✭✭✭

    Open a Help Desk ticket. It sounds like you have a hardware problem.

    James

    WD5GWY

  • Flexed
    Flexed Member ✭✭

    Done, waiting on their response. Thanks

  • Pit - DJ4GX
    Pit - DJ4GX Member ✭✭
    wondering what help you get. Please let us know, because this is the new type of Maestro C with a Latte Panda Processor inside, which controls the separate Display.
    For the Maestro A and B is no support available, because the screen is a no longer build pld Dell Tablet PC and not easy to handle for Flexradio guys
  • Flexed
    Flexed Member ✭✭

    The unit was faulty, overheating frequently, so ultimately since I was under the 30 days FlexRadio provided me a replacement. Kudos to FlexRadio !!

  • peterwo2e
    peterwo2e Member, Unconfirmed ✭
    oh! sht, if one unit over heats there must be hundreds out here. mines is a few days old and its shuting down it will boot and stay on for hours or 10 min, is a wild guess, at 1600 bucks is no bueno, ill give it a week more if it does it again ill return it to Dxe they will surely send me another one.
  • Flexed
    Flexed Member ✭✭

    Mine had some kind of loop where it would overheat on its own. With the replacement, I’ve left it on for seven hours at normal room temperature, nothing extreme, and haven’t had any issues since. Another thing I do is turn it off while using digital modes like FT8, ALE but that’s just me.

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